Inbound: website is down
- Caller
Hi, our shop website hasn't loaded since this morning. Is it down for everyone?
- Agent
Let me check that for you now. Can I get the domain name?
- Caller
It's brightleafcoffee.co.uk.
- Agent
The site is returning a 503 error from our check, so it looks like a server problem on the hosting side. I've logged it for your team and noted the time it started.