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Screen orders for fraud and check their risk during a phone call with FraudLabs Pro.

Connect FraudLabs Pro to your AgentCalls agent and it can check fraud risk on orders while it talks with your customers. Your agent can look up the screening result for an order a customer is asking about, and send a one-time password by SMS to confirm a caller's phone number before it helps with an account change. It can also submit feedback on orders your team has approved or rejected, so future screening gets sharper. Connect with your FraudLabs Pro credentials from the tool's settings.

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What your agent can do with FraudLabs Pro

  • Look up the fraud analysis result for an order a customer asks about
  • Screen a new order for fraud before your team fulfills it
  • Send an SMS one-time password and confirm the caller's phone number
  • Submit feedback on approved or rejected orders to improve screening

FraudLabs Pro exposes 8 actions. You choose which ones the agent may use and whether each runs during or after the call.

Example calls

Order on hold, customer calls to ask why

  1. Caller

    Hi, my order from last night still says pending. Can you tell me what's going on?

  2. Agent

    Sure, I can check that for you. Can I have the order number or the email you used at checkout?

  3. Caller

    It's order 48213, under sam.patel@mail.com.

  4. Agent

    Thanks, Sam. The order is held for a quick review. Our team will confirm it within two business hours and send you an update by email.

Verifying a phone number before a delivery change

  1. Caller

    I need to change the delivery address on my order to my office.

  2. Agent

    Happy to help. For security, I'll send a one-time code to the phone number on your account. Can you read it back to me once it arrives?

  3. Caller

    Got it. The code is 730991.

  4. Agent

    Thank you, that's verified. What's the new address?

Outbound check on a flagged order

  1. Agent

    Hi, this is calling from Harbor Outdoor about your order placed on Tuesday. We need to confirm a few details before we ship it.

  2. Caller

    Oh, sure. What do you need?

  3. Agent

    Can you confirm the shipping address is 42 Mill Road, Leeds?

  4. Caller

    Yes, that's correct.

  5. Agent

    Perfect, thank you. Your order will ship today.

How to connect FraudLabs Pro

  1. 1

    Create your agent

    Sign up to AgentCalls, pick an English or Arabic voice and write what the agent should know and do in plain language.

  2. 2

    Connect FraudLabs Pro

    From Integrations in the dashboard, choose FraudLabs Pro and enter the connection details from your FraudLabs Pro account settings.

  3. 3

    Choose the actions

    In the agent editor, enable the FraudLabs Pro actions the agent may use and set each to run during the call or afterwards. Then test it from your browser.

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Questions, answered.

Does the integration work during the call or after it?

Both. Your agent can run actions during a live call, such as checking an order's result or sending a one-time code. It can also run them as part of an outbound follow-up.

What do I need to connect FraudLabs Pro?

You need an active FraudLabs Pro account. Copy your credentials from the tool's settings, then sign in from the AgentCalls dashboard to connect them. Your agent can then use the FraudLabs Pro actions you enable.

Which plan includes this integration?

Integrations are included from the Growth plan. Your agent can use FraudLabs Pro and the other connected tools on that plan and above.

Page drafted from the tool's public description and reviewed automatically for accuracy of claims

Put your agent to work with FraudLabs Pro.

Connect in minutes, test from your browser, go live on a number in the US, UK or Gulf. Free to start, no card needed.

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