Caller asks about a past conversation
- Caller
Hi, I spoke with your voice team last Tuesday about the greeting. Can you check what was agreed?
- Agent
Of course. Let me look up your recent sessions. I can see a call on Tuesday, March 4, at 2:15 PM about the greeting script.
- Agent
The notes say the greeting will change to say your business name first. Do you want me to send the summary to your email?
- Caller
Yes, please send it to maria@brightdental.co.uk.
- Agent
Done. The summary is on its way to maria@brightdental.co.uk.