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Connect Firebase so your agent can check sign-in methods and verify accounts on calls.

Connect Firebase to AgentCalls with your own Web API key and your agent can work with your app's sign-in setup during a call. It can confirm which sign-in methods an email uses, check your project's public configuration, and verify a password-reset code a customer reads out. Your agent does not sign customers into your app or change passwords. It answers account questions and routes the rest to your team.

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What your agent can do with Firebase

  • Check which sign-in methods a customer's email address has used
  • Verify a password-reset code a caller reads out, without changing the password
  • Confirm your project's public configuration and authorized domains
  • Explain sign-in options to a customer and hand off account changes to staff

Firebase exposes 8 actions. You choose which ones the agent may use and whether each runs during or after the call.

Example calls

Customer cannot log in

  1. Caller

    Hi, I can't get into the app. I think I signed up with Google, but I tried my email and it didn't work.

  2. Agent

    I can check that for you. What email address did you use to sign up?

  3. Caller

    It's dana.reyes@brightlane.co.

  4. Agent

    Thanks. That email has a Google sign-in method on file. Try signing in with Google on the login page, and I can send your team a note if it still fails.

Password reset code check

  1. Caller

    I got a reset email and the code is 4482 1907. Is that valid?

  2. Agent

    Let me verify that. One moment.

  3. Agent

    The code is valid and belongs to the email on your account. You can set a new password now using the link in that email.

  4. Caller

    Great, thanks.

Support follow-up after hours

  1. Caller

    I'm trying to log in with my email and password but it says the account doesn't exist. I'm sure I signed up last week.

  2. Agent

    I checked, and I can't confirm whether that email has an account yet, because some sign-in settings hide that detail. I'll pass this to the support team with your details so they can look into it first thing tomorrow.

  3. Caller

    Okay, my name is Omar Haddad.

  4. Agent

    Thanks, Omar. Your request is logged and the team will contact you by email.

How to connect Firebase

  1. 1

    Create your agent

    Sign up to AgentCalls, pick an English or Arabic voice and write what the agent should know and do in plain language.

  2. 2

    Connect Firebase

    From Integrations in the dashboard, choose Firebase and enter the connection details from your Firebase account settings.

  3. 3

    Choose the actions

    In the agent editor, enable the Firebase actions the agent may use and set each to run during the call or afterwards. Then test it from your browser.

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Questions, answered.

Does the agent work during the call or after it?

Your agent uses Firebase during the call to look up sign-in methods, verify reset codes, and check project settings. It can also log a follow-up for your team to handle afterward.

What do I need to connect Firebase?

You need a Firebase project with a Web API key. Add the key in your AgentCalls dashboard under Integrations, then sign in to your AgentCalls account to finish setup.

Which plan includes Firebase?

Integrations, including Firebase, are included from the Growth plan.

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Put your agent to work with Firebase.

Connect in minutes, test from your browser, go live on a number in the US, UK or Gulf. Free to start, no card needed.

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