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Let your phone agent check and manage payment card offers and loyalty programs during the call.

Fidel API links payment cards to your apps and tracks card transactions in real time. With AgentCalls and Fidel API connected, your agent can look up a brand, check an offer, or set up a new program while it talks to a customer. Your team gets the same records in Fidel API without switching tabs after the call. Connect your Fidel API account from the AgentCalls dashboard, and your agent works in your tools from the first call.

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What your agent can do with Fidel API

  • Look up a brand or offer and tell the caller what is available today
  • Create a new program when a merchant asks to join your card offers
  • Register or remove program webhooks so your team hears about changes right away
  • Delete an outdated offer after you confirm the offer ID with the caller

Fidel API exposes 39 actions. You choose which ones the agent may use and whether each runs during or after the call.

Example calls

Caller asks about a current card offer

  1. Caller

    Hi, I saw a cashback offer on my card for Harbor Coffee. Is it still running?

  2. Agent

    Let me check that for you. Can you tell me the last four digits of the card you have linked, so I can find the right offer?

  3. Caller

    It ends in 4817.

  4. Agent

    Thanks, Maya. The Harbor Coffee offer is active. You get 10 percent back on purchases up to 50 dollars, and it runs until the end of the month.

Merchant asks to join your program

  1. Caller

    We run three bakery locations in Leeds and want to take part in your card rewards.

  2. Agent

    That's great to hear. What name should the program go under, and is it for in store purchases, online orders, or both?

  3. Caller

    Let's call it Northgate Bakeries, in store only.

  4. Agent

    I've created the Northgate Bakeries program for in store purchases. Our onboarding team will email you the next steps within one working day.

Outbound follow-up on a removed offer

  1. Agent

    Hello, this is calling from your loyalty team. The spring fuel offer from Riverside Motors is ending early. Is it okay if I remove it from your account today?

  2. Caller

    Yes, go ahead. We have a new one starting next week.

  3. Agent

    Understood. I've removed the spring fuel offer. I'll note that the new offer starts next week so your team can add it.

How to connect Fidel API

  1. 1

    Create your agent

    Sign up to AgentCalls, pick an English or Arabic voice and write what the agent should know and do in plain language.

  2. 2

    Connect Fidel API

    From Integrations in the dashboard, choose Fidel API and enter the connection details from your Fidel API account settings.

  3. 3

    Choose the actions

    In the agent editor, enable the Fidel API actions the agent may use and set each to run during the call or afterwards. Then test it from your browser.

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Questions, answered.

Does the agent use Fidel API during the call or after it?

Both. During a call your agent can look up brands, offers, and programs, and create or update records when the caller asks. After the call, the same records are available in Fidel API and in your AgentCalls call log.

What do I need to connect Fidel API?

You need an active Fidel API account. Sign in to the AgentCalls dashboard, open Integrations, choose Fidel API, and enter your credentials from the Fidel API settings page.

Which plan includes this integration?

Integrations are included from the Growth plan. You can connect Fidel API and any other supported tool from that plan onward.

Page drafted from the tool's public description and reviewed automatically for accuracy of claims

Put your agent to work with Fidel API.

Connect in minutes, test from your browser, go live on a number in the US, UK or Gulf. Free to start, no card needed.

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