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Fibery on your phone line: your agent looks up and updates work items during calls.

Connect Fibery to AgentCalls and your voice agent can work with your workspace while it talks to customers and teammates. Callers can ask for the status of a request, your agent can look up an entity, or create a follow-up record in Fibery before the call ends. Connect with your Fibery token from the tool's settings, and the agent uses only the spaces and data you allow. Integrations are included from the Growth plan.

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What your agent can do with Fibery

  • Look up entities and their current status in your Fibery spaces while on a call
  • Create follow-up records or tasks in Fibery from what the caller says
  • Update fields on existing entities after a request, change, or confirmation
  • Delete outdated entities or files, with the agent confirming the ID before it acts
  • Read app information and custom endpoints so the agent can check what your workspace offers

Fibery exposes 23 actions. You choose which ones the agent may use and whether each runs during or after the call.

Example calls

Customer asks for the status of a request

  1. Caller

    Hi, I'm calling about the onboarding project for Brightline Dental. Can you tell me where it stands?

  2. Agent

    Of course. Let me look that up in Fibery. I can see the onboarding project is in review, and the data import was completed on Tuesday.

  3. Caller

    Great. Is the training session booked yet?

  4. Agent

    It's scheduled for Thursday the 14th at 10:30 a.m. Would you like me to send the calendar invite to your address on file?

Caller reports a new issue

  1. Caller

    Our invoice export has been failing since this morning. My name is Sam Okafor from Harbor Freight Supply.

  2. Agent

    Sorry to hear that, Sam. I've logged it in Fibery as a new support item with high priority and linked it to your account.

  3. Caller

    Can someone look at it today?

  4. Agent

    Yes. I've assigned it to the support team and added a note that the export fails from 9 a.m. onward. You'll get an update by email within two hours.

Outbound follow-up after a quote

  1. Agent

    Hello, this is calling from the sales team. Am I speaking with Lena Haddad?

  2. Caller

    Yes, that's me.

  3. Agent

    I'm checking your quote in Fibery. It shows 12 seats at 45 dollars each, valid until Friday. Do you have any questions I can note for the team?

  4. Caller

    Can you extend it to next Wednesday?

  5. Agent

    I've updated the quote expiry to next Wednesday and flagged it for the account manager. You'll hear back by tomorrow afternoon.

How to connect Fibery

  1. 1

    Create your agent

    Sign up to AgentCalls, pick an English or Arabic voice and write what the agent should know and do in plain language.

  2. 2

    Connect Fibery

    From Integrations in the dashboard, choose Fibery and enter the connection details from your Fibery account settings.

  3. 3

    Choose the actions

    In the agent editor, enable the Fibery actions the agent may use and set each to run during the call or afterwards. Then test it from your browser.

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Questions, answered.

Does this work during the call or after it?

Both. Your agent can look up and update Fibery records while the caller is on the line, and it can log follow-up items once the call ends.

What do I need to connect Fibery?

You need a Fibery account and a personal API token created in Fibery's settings. Paste the token into the AgentCalls dashboard under tools and choose the spaces the agent may use.

Which plan includes Fibery?

Tool integrations, including Fibery, are included from the Growth plan.

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Put your agent to work with Fibery.

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