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Let your agent create, update and share Felt maps during a phone call.

Felt is a GIS platform for building interactive maps. With AgentCalls connected to Felt, your agent can create projects, duplicate maps, add or update map elements, and remove outdated layers or elements while it talks to a customer. Changes land in your Felt account straight away, so your team sees the same map the agent just described. Connect Felt with your credentials from its settings, and the agent works only inside the projects and maps you allow.

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What your agent can do with Felt

  • Create a new Felt project with a name and optional description during a call
  • Duplicate an existing map as a starting point for a new service area or site plan
  • Add or update map elements in batches from a caller's location details
  • Remove outdated elements or layers from a map after confirming the change
  • Keep your project list tidy by deleting a project once the caller confirms

Felt exposes 15 actions. You choose which ones the agent may use and whether each runs during or after the call.

Example calls

Inbound: site survey request

  1. Caller

    Hi, we're opening a second depot in Leeds and need a map of our delivery zones shared with the team.

  2. Agent

    Happy to help. I'll start a new project called Leeds Depot Zones and duplicate our current delivery map as the base.

  3. Caller

    Perfect. Can you also add the three new postcodes we've agreed on?

  4. Agent

    Done. LS6, LS9 and LS11 are now on the map. Your team can open the project in Felt right now.

Lookup: confirming a service area

  1. Caller

    Do you cover the north side of the river in Austin? I need the map for my client.

  2. Agent

    Let me check the Austin delivery map in your Felt account. Yes, the north zone is marked as active, covering Round Rock and Cedar Park.

  3. Caller

    Great, send me a link to that map.

  4. Agent

    I've sent the map link to your email on file. It opens in Felt with the north zone highlighted.

Outbound: map update follow-up

  1. Agent

    Good morning Marcus, this is calling from Harbor Logistics. We removed the old Bristol route from your shared map last week.

  2. Caller

    Oh right, thanks. Did you add the new industrial estate?

  3. Agent

    Yes, the Avonmouth estate is now a layer on the map, with its four loading bays marked. Would you like me to share the updated map with your drivers?

  4. Caller

    Yes please, send it to the dispatch group.

How to connect Felt

  1. 1

    Create your agent

    Sign up to AgentCalls, pick an English or Arabic voice and write what the agent should know and do in plain language.

  2. 2

    Connect Felt

    From Integrations in the dashboard, choose Felt and enter the connection details from your Felt account settings.

  3. 3

    Choose the actions

    In the agent editor, enable the Felt actions the agent may use and set each to run during the call or afterwards. Then test it from your browser.

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Questions, answered.

Does the Felt integration work during the call or after it?

It works during the call. Your agent can create, update or remove Felt items while it is speaking with a caller, and the change appears in your Felt account immediately.

What do I need to connect Felt?

You need an account with Felt. Sign in to the AgentCalls dashboard, open Integrations, and connect Felt using your credentials from Felt's settings. Your agent then works only within the projects and maps you allow.

Which plan includes Felt?

Felt is included from the Growth plan onwards, along with all other AgentCalls integrations.

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Put your agent to work with Felt.

Connect in minutes, test from your browser, go live on a number in the US, UK or Gulf. Free to start, no card needed.

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