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Connect Exceptionless so your agent can log events and check project settings during calls.

Exceptionless is an error and event tracking tool for developers. Connect it to AgentCalls with your project's client credentials, and your agent can record events, keep sessions alive, close them when a conversation ends, and read the project's client configuration. Most useful for software businesses that want a phone line to log customer-reported issues straight into the project they already monitor. Actions run within the single project tied to your connected client key.

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What your agent can do with Exceptionless

  • Submit a structured event to your Exceptionless project when a caller reports a problem or a feature request
  • Record a session heartbeat while a support conversation is still in progress
  • Close the session when the call ends so your telemetry reflects the real conversation length
  • Read the client configuration for the project when a caller asks about current settings

Exceptionless exposes 4 actions. You choose which ones the agent may use and whether each runs during or after the call.

Example calls

Caller reports an app crash

  1. Caller

    Hi, the mobile app keeps closing when I open the checkout page. I'm on version 4.2.

  2. Agent

    Thanks for calling. I'm sorry about that. I'm logging the crash now so our developers can see it. Can I get the device model and the time it happened?

  3. Caller

    It's an iPhone 14, around 9:40 this morning.

  4. Agent

    Got it. I've submitted the report with those details. Someone from the team will look into it, and you'll get an update by email.

Support call wrap-up with session tracking

  1. Caller

    I'm trying to figure out why my dashboard shows no data since Monday.

  2. Agent

    Let me check how the project is set up. Give me a moment. The configuration looks normal. Can you tell me which environment you're using?

  3. Caller

    Production, the one with the EU region.

  4. Agent

    Thanks. I've noted that and closed out the session. I've logged this as a support request, so the team can follow up on the missing data.

Outbound follow-up on a reported bug

  1. Agent

    Hello, this is calling from Northwind Software about the login error you reported on Thursday, March 14.

  2. Caller

    Oh yes. Has it been fixed?

  3. Agent

    Our engineers have a fix in review. I've recorded a heartbeat on your ticket so the team knows you're waiting. Would you like an email when it ships?

  4. Caller

    Yes, please send it to my work address.

How to connect Exceptionless

  1. 1

    Create your agent

    Sign up to AgentCalls, pick an English or Arabic voice and write what the agent should know and do in plain language.

  2. 2

    Connect Exceptionless

    From Integrations in the dashboard, choose Exceptionless and enter the connection details from your Exceptionless account settings.

  3. 3

    Choose the actions

    In the agent editor, enable the Exceptionless actions the agent may use and set each to run during the call or afterwards. Then test it from your browser.

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Questions, answered.

Does the agent use Exceptionless during the call or after it?

Both. Your agent can submit events, record session heartbeats and read configuration while the call is happening. Acceptance is asynchronous, so events may take a short time to appear in your Exceptionless project.

What do I need to connect Exceptionless?

You need an Exceptionless project and its client API key, which you add in the AgentCalls dashboard under Integrations. Your agent can only act within the single project tied to that key.

Which plan includes this integration?

Tool integrations, including Exceptionless, are included from the Growth plan.

Page drafted from the tool's public description and reviewed automatically for accuracy of claims

Put your agent to work with Exceptionless.

Connect in minutes, test from your browser, go live on a number in the US, UK or Gulf. Free to start, no card needed.

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