Domotz MCP

Give your phone agent live access to Domotz network monitoring data on every call.

Domotz MCP connects your AgentCalls agent to the network monitoring data in your Domotz account. When a caller asks about a site, a device or an open alert, your agent can look it up while the call is live and answer with what Domotz shows. It can also help with routine IT operations, such as logging a new request or noting an issue for your team. Your agent only reaches the sites and devices your Domotz account is authorized to see. Connect it once from your AgentCalls dashboard using your own Domotz credentials, then pick the actions your agent should use.

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What your agent can do with Domotz MCP

Look up the status of a site, device or network segment during a call
Check open and recent alerts and tell the caller what needs attention
Find device details such as location, model and last-seen time
Log a support request or issue note so your IT team can follow up
Answer routine questions about monitored sites without waiting for a technician

Domotz MCP exposes 99 actions. You choose which ones the agent may use and whether each runs during or after the call.

Example calls

Caller asks if the office network is down

Caller
Hi, we can't get online in the Leeds office. Is the network down?
Agent
Let me check the Leeds site in Domotz for you. One moment.
Agent
The Leeds router is online, but one access point has been offline since 8:40 this morning. Everything else looks normal.
Caller
Okay, that might explain it. Can you log a ticket for the team?
Agent
Done. I've logged a high-priority ticket for the offline access point and noted that it's blocking the front-desk Wi-Fi.

Caller checks a device before a visit

Caller
Our printer on the second floor keeps dropping off. What's its status?
Agent
I'll pull up that printer in Domotz. Give me a second.
Agent
It was last seen 35 minutes ago and has three disconnect alerts since Monday. The device is reachable right now.
Caller
So it's probably the cable or the switch port, not the printer itself.
Agent
That's a fair read. I've added a note to the ticket so your technician can check the switch port on the second floor first.

Outbound update after an alert is resolved

Agent
Hello, this is Sam calling from Harbor Dental on behalf of Dr. Rahman. Is this a good time for a quick network update?
Caller
Sure, go ahead. Was the outage this morning fixed?
Agent
Yes. In Domotz the access point came back online at 10:15 and has stayed stable since. No further alerts are open for that site.
Caller
Great, thanks for following up.
Agent
You're welcome. I've closed the ticket with that note. Have a good afternoon.

How to connect Domotz MCP

1
Create your agent
Sign up to AgentCalls, pick an English or Arabic voice and write what the agent should know and do in plain language.
2
Connect Domotz MCP
From Integrations in the dashboard, choose Domotz MCP and enter the connection details from your Domotz MCP account settings.
3
Choose the actions
In the agent editor, enable the Domotz MCP actions the agent may use and set each to run during the call or afterwards. Then test it from your browser.

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Questions, answered.

Does it work during a live call or only after?

It works during the call. Your agent can look up sites, devices and alerts in Domotz while the caller is still on the line, and it can log a ticket or note at the same time.

What do I need to connect Domotz MCP?

You need an active Domotz account and your own Domotz credentials. Sign in to the AgentCalls dashboard, open Integrations, choose Domotz MCP, and enter the credentials from your Domotz settings. Your agent will only see what that account is authorized to access.

Which plan includes this integration?

Integrations, including Domotz MCP, are included from the Growth plan. You can connect it from your dashboard once your plan is active.

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Put your agent to work with Domotz MCP.

Connect in minutes, test from your browser, go live on a number in the US, UK or Gulf. Free to start, no card needed.