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Connect Dock Certs to your phone agent to check and manage verifiable credentials during calls.

Dock Certs issues and verifies verifiable credentials and decentralized identities. Connect your Dock Certs account to AgentCalls and your agent can look up credential records, check status, and manage tags while it talks to a caller. It can also register a webhook so your team is notified when credentials change. Tasks like creating keys stay in your dashboard, and your agent works only within the actions you allow.

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What your agent can do with Dock Certs

  • Look up a verifiable credential and tell a caller whether it is valid or still active
  • Retrieve and review the API keys tied to your Dock Certs account
  • Register a webhook so your team is alerted to credential events
  • Remove outdated tags or credentials when a caller asks for a record to be cleared

Dock Certs exposes 15 actions. You choose which ones the agent may use and whether each runs during or after the call.

Example calls

Caller checks whether a credential is still valid

  1. Caller

    Hi, I'm calling about the training certificate my employee was issued last spring. Can you confirm it's still active?

  2. Agent

    Sure. Can I have the credential ID or the name on the certificate?

  3. Caller

    The name is Maya Chen, and I think the ID ends in 4471.

  4. Agent

    Thanks, Maya Chen's credential is active and was issued on April 12. It is valid until next March.

Setting up a webhook from a call

  1. Caller

    We want our system to know right away when a credential gets revoked. Can you set that up?

  2. Agent

    Yes. I can create a webhook that sends revocation events to your service. What is the endpoint URL?

  3. Caller

    It's https://hooks.brightpath.io/dock-events.

  4. Agent

    Done. The webhook is created and will notify that address on credential events. I'll send you the confirmation by email.

Clearing an old record after a follow-up call

  1. Agent

    Hi, this is calling from Northgate Training about your credential review. Is this a good time?

  2. Caller

    Yes. We no longer need the test credential you issued in January. Can you remove it?

  3. Agent

    Of course. I'll delete that credential now. It is removed from your account, and I've noted the change for your records.

How to connect Dock Certs

  1. 1

    Create your agent

    Sign up to AgentCalls, pick an English or Arabic voice and write what the agent should know and do in plain language.

  2. 2

    Connect Dock Certs

    From Integrations in the dashboard, choose Dock Certs and enter the connection details from your Dock Certs account settings.

  3. 3

    Choose the actions

    In the agent editor, enable the Dock Certs actions the agent may use and set each to run during the call or afterwards. Then test it from your browser.

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Questions, answered.

Does the agent work during the call or after it?

Both. Your agent can look up credential status and make changes while a caller is on the line, and it can also handle follow-up calls and outbound checks.

What do I need to connect Dock Certs?

You need an active Dock Certs account. Sign in from the AgentCalls dashboard, open the Dock Certs connection, and enter your credentials from the Dock Certs settings.

Is Dock Certs included in my plan?

Tool integrations, including Dock Certs, are included from the Growth plan.

Page drafted from the tool's public description and reviewed automatically for accuracy of claims

Put your agent to work with Dock Certs.

Connect in minutes, test from your browser, go live on a number in the US, UK or Gulf. Free to start, no card needed.

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