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Let your agent check DNSFilter networks, IPs and categories during a call.

Connect DNSFilter to AgentCalls and your agent can look up network security details while it talks to a customer or staff member. It can check the filtering categories a site falls under, pull IP address and MAC address records, and confirm billing details. Staff get answers in seconds without opening the dashboard. Your agent only reads what you allow it to see, and it uses the credentials you set in DNSFilter's settings.

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What your agent can do with Dnsfilter

  • Look up a site's filtering category and explain what it blocks
  • Find IP address and MAC address records for a device during a support call
  • Create a new IP address entry once the target network is confirmed
  • Pull billing details for the account when a customer asks about invoices

Dnsfilter exposes 170 actions. You choose which ones the agent may use and whether each runs during or after the call.

Example calls

Support call about a blocked website

  1. Caller

    Hi, our office can't open a supplier portal. It just shows a block page.

  2. Agent

    Thanks for calling. Which web address are you trying to reach?

  3. Caller

    It's portal.brightwayfreight.com.

  4. Agent

    That site is listed under the logistics category, which is blocked for your office network. I can ask the admin to allow it. Shall I send that request now?

New device on the office network

  1. Caller

    We got a new printer in the front office. Can you add its address to the network?

  2. Agent

    Sure. What is the printer's MAC address? It's on the label under the device.

  3. Caller

    It's 3C:52:82:9A:11:F4.

  4. Agent

    Got it. I found that device in your list and linked it to the front office network. It will get filtering rules from the next sync.

Billing question after hours

  1. Caller

    Hello, I'm calling about last month's invoice. The total looks higher than usual.

  2. Agent

    I can check that for you. Your current billing record shows the plan renewed on the 3rd with 42 seats. Does that match what you expected?

  3. Caller

    Yes, we added people in June. Thanks.

  4. Agent

    Glad that's cleared up. I'll note the call and send the invoice copy to your billing email.

How to connect Dnsfilter

  1. 1

    Create your agent

    Sign up to AgentCalls, pick an English or Arabic voice and write what the agent should know and do in plain language.

  2. 2

    Connect Dnsfilter

    From Integrations in the dashboard, choose Dnsfilter and enter the connection details from your Dnsfilter account settings.

  3. 3

    Choose the actions

    In the agent editor, enable the Dnsfilter actions the agent may use and set each to run during the call or afterwards. Then test it from your browser.

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Questions, answered.

Does the agent work with DNSFilter during the call or after it?

Both. During a call your agent can look up categories, IP addresses, MAC addresses and billing details in real time. It can also create records and send follow-ups after the call ends.

What do I need to connect DNSFilter?

You need an active DNSFilter account. Enter your credentials from DNSFilter's settings in the AgentCalls dashboard under Integrations, then choose which actions the agent may use.

Which plan includes this integration?

Integrations, including DNSFilter, are included from the Growth plan.

Page drafted from the tool's public description and reviewed automatically for accuracy of claims

Put your agent to work with Dnsfilter.

Connect in minutes, test from your browser, go live on a number in the US, UK or Gulf. Free to start, no card needed.

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