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Let your agent moderate and manage Disqus discussions while callers wait on the line.

Disqus runs the discussion forums where your customers ask questions and share feedback. Connect your Disqus account and your agent can look up threads and posts, approve comments waiting in the moderation queue, add moderators to a forum, and manage your blacklist and whitelist. When a caller reports a problem with a comment, your agent can check it and act on it during the call. Changes take effect in Disqus right away, under the permissions of the account you connect.

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What your agent can do with Disqus

  • Look up a thread or post by ID or link and tell the caller its status
  • Approve held posts or threads in the moderation queue
  • Add a moderator to a forum or update an organization admin
  • Add or remove entries from your blacklist and whitelist
  • Trigger moderation housekeeping such as blacklist counter backfills

Disqus exposes 148 actions. You choose which ones the agent may use and whether each runs during or after the call.

Example calls

A reader asks why their comment is missing

  1. Caller

    Hi, I posted a comment on your pricing article this morning and it doesn't show up.

  2. Agent

    Thanks for calling. Can you give me the link to the article or the comment? I'll check its status for you.

  3. Caller

    It's the pricing article on your blog, the one about the new plans.

  4. Agent

    I found your comment. It was held for review by our moderation filter. I've approved it now, so it should appear within a minute.

A forum lead asks to become a moderator

  1. Caller

    I run the Hilltop Support forum. Can you add my colleague Dana Reyes as a moderator?

  2. Agent

    Sure. Can you confirm the forum name and Dana's Disqus email address?

  3. Caller

    The forum is hilltop-support, and her email is dana.reyes@hilltopdesign.co.uk.

  4. Agent

    Done. Dana is now a moderator on hilltop-support and can start reviewing posts from today.

Adding a trusted domain to the whitelist

  1. Caller

    We're launching a partner blog next week. Can you make sure their comments don't get held?

  2. Agent

    I can add their domain to the whitelist. What is the partner's domain?

  3. Caller

    It's riverbendnews.com.

  4. Agent

    Added. Comments from riverbendnews.com will now be allowed through without review.

How to connect Disqus

  1. 1

    Create your agent

    Sign up to AgentCalls, pick an English or Arabic voice and write what the agent should know and do in plain language.

  2. 2

    Connect Disqus

    From Integrations in the dashboard, choose Disqus and enter the connection details from your Disqus account settings.

  3. 3

    Choose the actions

    In the agent editor, enable the Disqus actions the agent may use and set each to run during the call or afterwards. Then test it from your browser.

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Questions, answered.

Does it work during the call or after it?

Both. Your agent can look up and change items while the caller is on the line, and it can also follow up later for tasks like approving held posts.

What do I need to connect Disqus?

You need an active Disqus account with the permissions you want the agent to use, such as moderator or admin on the relevant forum or organization. Sign in from the AgentCalls dashboard and enter your Disqus credentials in the tool settings.

Which plan includes Disqus integration?

Tool integrations, including Disqus, are included from the Growth plan.

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Put your agent to work with Disqus.

Connect in minutes, test from your browser, go live on a number in the US, UK or Gulf. Free to start, no card needed.

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