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Check certificates and account details during a call with DigiCert.

Connect DigiCert to AgentCalls and your agent can check certificate status, look up intermediate certificates and confirm which CertCentral users are active, all while on the phone. It can also check whether a user has a given permission before any change is made. When a client asks about certificate status or account access, your agent answers from live DigiCert data instead of taking a message. Sign in with your DigiCert credentials from the AgentCalls dashboard.

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What your agent can do with Digicert

  • Look up intermediate certificates and report their status during a call
  • List CertCentral users to confirm who has access to your account
  • Check whether a user has a specific permission before access is granted
  • List available API access roles for a client who asks what they can use
  • Update the schedule or recipients of a scheduled DigiCert report

Digicert exposes 101 actions. You choose which ones the agent may use and whether each runs during or after the call.

Example calls

Client asks about account access

  1. Caller

    Hi, I need to know whether Priya Shah still has access to our CertCentral account.

  2. Agent

    Let me check that for you. One moment, please.

  3. Agent

    Priya Shah is an active CertCentral user on your account, with access since March 2024. Do you want me to check a specific permission for her as well?

  4. Caller

    Yes, can she manage certificate requests?

  5. Agent

    Yes, she has that permission. I can see that in her account record.

Certificate status lookup

  1. Caller

    We're expecting an intermediate certificate renewal this week. Can you confirm it's listed on the account?

  2. Agent

    Yes, the intermediate certificate is listed on your account. It's current and valid for another eleven months.

  3. Caller

    Great, thanks. Can you send the details to my email?

  4. Agent

    I'll send the summary to your address on file. You should receive it within a few minutes.

Outbound follow-up on a scheduled report

  1. Agent

    Good morning, this is calling for Daniel Osei at Harbor Print Co. about your DigiCert reporting.

  2. Caller

    Hi, yes, this is Daniel.

  3. Agent

    Your weekly certificate report is set to go to two recipients. Would you like it moved to Monday mornings instead of Friday?

  4. Caller

    Monday works better. Please add my colleague Lena Haddad to the list too.

  5. Agent

    Done. The report will go out on Monday at 8:00 to you and Lena Haddad.

How to connect Digicert

  1. 1

    Create your agent

    Sign up to AgentCalls, pick an English or Arabic voice and write what the agent should know and do in plain language.

  2. 2

    Connect Digicert

    From Integrations in the dashboard, choose Digicert and enter the connection details from your Digicert account settings.

  3. 3

    Choose the actions

    In the agent editor, enable the Digicert actions the agent may use and set each to run during the call or afterwards. Then test it from your browser.

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Questions, answered.

Does the agent work with DigiCert during the call or after it?

Both. During a call your agent can look up certificates, users and roles in DigiCert and answer right away. After a call it can also update a scheduled report or send a summary, depending on what the caller asks for.

What do I need to connect DigiCert?

You need an active DigiCert account. Sign in with your DigiCert credentials from the settings in the AgentCalls dashboard, and the connection is ready to use on your agent.

Which plan includes the DigiCert integration?

Integrations, including DigiCert, are included from the Growth plan.

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Put your agent to work with Digicert.

Connect in minutes, test from your browser, go live on a number in the US, UK or Gulf. Free to start, no card needed.

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