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Pull structured product, article and event data from any web page, during a call.

Diffbot turns messy web pages into clean, structured data. Connect your Diffbot account and your agent can look up product prices and availability, pull event details like venue and date, and read article metadata when a caller asks. Your agent answers from the page itself rather than from memory, so the details it gives are current. Set it up once from the AgentCalls dashboard with your own Diffbot credentials.

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What your agent can do with Diffbot

  • Look up product specs, prices and availability from a product page URL
  • Retrieve event details such as date, venue and description for a caller
  • Extract article metadata including author and publication date
  • Check your Diffbot plan and daily usage before running a lookup

Diffbot exposes 35 actions. You choose which ones the agent may use and whether each runs during or after the call.

Example calls

Caller asks about a product price

  1. Caller

    Hi, I saw the Aeron chair on your website listed at a certain price. Is that still current?

  2. Agent

    Let me check the product page for you. The Aeron chair is listed at $1,245 and it is in stock, with a 12-year warranty.

  3. Caller

    Great, can you tell me what sizes are available?

  4. Agent

    Sizes A, B and C are available. Size B is the most popular, would you like me to hold one for you?

Caller asks about an upcoming event

  1. Caller

    Do you know if the Riverside Food Festival is still on this Saturday?

  2. Agent

    Checking the event listing now. It runs this Saturday, the 14th, from 10 in the morning until 6 in the evening at Riverside Park.

  3. Caller

    Is there an entry fee?

  4. Agent

    Entry is free, with paid tasting tickets available at the gate for 8 dollars each.

Outbound follow-up after a lookup

  1. Agent

    Hello, this is calling from Maple Print Shop. You asked about the rush printing options on our site last week.

  2. Caller

    Yes, I was comparing prices.

  3. Agent

    Our rush order is listed at 48 dollars for 100 flyers with next-day delivery. Would you like me to send you the full price list by text?

  4. Caller

    Yes please, send it to this number.

How to connect Diffbot

  1. 1

    Create your agent

    Sign up to AgentCalls, pick an English or Arabic voice and write what the agent should know and do in plain language.

  2. 2

    Connect Diffbot

    From Integrations in the dashboard, choose Diffbot and enter the connection details from your Diffbot account settings.

  3. 3

    Choose the actions

    In the agent editor, enable the Diffbot actions the agent may use and set each to run during the call or afterwards. Then test it from your browser.

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Questions, answered.

Does it work during the call or after it?

Your agent can run Diffbot lookups while a call is live, so it can answer with current page data straight away. It can also use the same tool in follow-up calls.

What do I need to connect Diffbot?

You need your own Diffbot account. Sign in from the AgentCalls dashboard, open the Diffbot connection, and enter your Diffbot credentials from its settings.

Which plan includes this integration?

Tool integrations, including Diffbot, are included from the Growth plan.

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Put your agent to work with Diffbot.

Connect in minutes, test from your browser, go live on a number in the US, UK or Gulf. Free to start, no card needed.

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