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Verify customer identity over the phone with Didit and your AgentCalls agent.

Connect Didit to your AgentCalls agent and it can check verification status, look up a customer's profile, and send a verification link during a call. Your agent can confirm whether a caller has completed identity checks, check your Didit credit balance before starting new work, and create a hosted KYC or KYB session when a caller is ready to verify. Connect with your own Didit credentials from the tool's settings, sign in from your AgentCalls dashboard, and your agent handles the routine questions while your team focuses on the cases that need review.

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What your agent can do with Didit

  • Check whether a caller's identity verification is approved, pending, or needs review
  • Look up a customer or business profile by your own identifier
  • Create a hosted KYC or KYB verification session and read the link back to the caller
  • Check your Didit credit balance before starting billable verification work

Didit exposes 10 actions. You choose which ones the agent may use and whether each runs during or after the call.

Example calls

Caller asks if their verification is complete

  1. Caller

    Hi, I uploaded my ID last week. Has it gone through yet?

  2. Agent

    Thanks for calling. Can I have the email address you used to sign up?

  3. Caller

    It's sarah.bennett@northline.co.

  4. Agent

    Got it. Your identity check was approved on Tuesday, so your account is fully active. Is there anything else I can help you with today?

New business starts a KYB check by phone

  1. Caller

    We want to open a merchant account. What do you need from us?

  2. Agent

    I can send you a secure verification link to complete business checks. Should I text it to the number you're calling from?

  3. Caller

    Yes, please.

  4. Agent

    Sent. The link is good for one session. You'll need your company registration number and a director's ID ready.

Outbound reminder for an unfinished check

  1. Agent

    Hello, this is calling from Harbor Logistics about your account verification. Is this Marcus?

  2. Caller

    Yes, that's me.

  3. Agent

    Your verification is still waiting on a selfie. I've just sent a new link to your email. Would you like me to resend it to your phone too?

  4. Caller

    Please do, I'm on my way to the office.

How to connect Didit

  1. 1

    Create your agent

    Sign up to AgentCalls, pick an English or Arabic voice and write what the agent should know and do in plain language.

  2. 2

    Connect Didit

    From Integrations in the dashboard, choose Didit and enter the connection details from your Didit account settings.

  3. 3

    Choose the actions

    In the agent editor, enable the Didit actions the agent may use and set each to run during the call or afterwards. Then test it from your browser.

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Questions, answered.

Does the agent work during the call or after it?

Both. Your agent can look up verification status and create a session while the caller is on the line, and it can follow up later through outbound calls for checks that are still open.

What do I need to connect Didit?

You need an account with Didit and your own credentials from its settings. Add them in your AgentCalls dashboard, sign in, and choose the actions your agent can use.

Which plan includes the Didit integration?

Integrations, including Didit, are included from the Growth plan. Verification sessions may use Didit credits, and your agent checks your balance before it starts billable work.

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Put your agent to work with Didit.

Connect in minutes, test from your browser, go live on a number in the US, UK or Gulf. Free to start, no card needed.

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