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Developer & IT tools

Devolens / Cryptolens

Give your phone agent live access to Devolens / Cryptolens licenses, customers and products.

Connect Devolens / Cryptolens to AgentCalls and your phone agent can work with your software licensing data during a call. It can look up a license key, check which products and templates you offer, find a customer, and read usage figures for a product. Connect with your own credentials from Devolens / Cryptolens settings, and the agent only sees what those credentials allow. Your agent can answer support questions about a customer's license without waiting for your team to log in.

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What your agent can do with Devolens / Cryptolens

  • Look up a license key by product and key string during a call
  • Find a customer and their reseller-visible customer groups
  • List your products and license templates so the agent can describe what you sell
  • Read daily usage figures for a product and date range
  • Search registered license users for a specific customer

Devolens / Cryptolens exposes 10 actions. You choose which ones the agent may use and whether each runs during or after the call.

Example calls

Customer asks if their license is active

  1. Caller

    Hi, I bought the desktop suite last month and the app says my key is invalid. Can you check it?

  2. Agent

    Sure. Can you read me the license key, please?

  3. Caller

    It's ABCD-1234-EF56-7890.

  4. Agent

    Thanks, Maria. That key is active on the Desktop Suite Pro plan and it expires on March 31. The app may need a restart to pick it up. Want me to send the steps to your email?

Prospect asks what plans you offer

  1. Caller

    Do you have a yearly option for your analytics tool?

  2. Agent

    We do. There's a monthly template at 29 dollars and a yearly template at 290 dollars, which includes two months free. Would you like me to book a demo for this week?

  3. Caller

    Yes, Thursday afternoon would work.

  4. Agent

    Thursday at 2:30 pm is open. I'll confirm it to your email shortly.

Follow-up on usage for a renewal

  1. Agent

    Hi David, this is calling from the team about your renewal on the reporting product. Your usage last week was up about 18 percent on the prior week.

  2. Caller

    Oh, that's good to hear. Is the renewal still on track for next month?

  3. Agent

    Yes, your license runs until the 15th of next month. I can have the account manager send the renewal quote today if that helps.

How to connect Devolens / Cryptolens

  1. 1

    Create your agent

    Sign up to AgentCalls, pick an English or Arabic voice and write what the agent should know and do in plain language.

  2. 2

    Connect Devolens / Cryptolens

    From Integrations in the dashboard, choose Devolens / Cryptolens and enter the connection details from your Devolens / Cryptolens account settings.

  3. 3

    Choose the actions

    In the agent editor, enable the Devolens / Cryptolens actions the agent may use and set each to run during the call or afterwards. Then test it from your browser.

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Questions, answered.

Does the agent work with Devolens / Cryptolens during the call or after?

During the call. When a caller asks about a license, customer or usage figure, your agent looks it up in Devolens / Cryptolens and answers in the same conversation.

What do I need to connect Devolens / Cryptolens?

A Devolens / Cryptolens account and an access token created in its settings. Add the token to your AgentCalls dashboard. You need to be signed in to the AgentCalls dashboard to connect it.

Which AgentCalls plan includes this integration?

Integrations, including Devolens / Cryptolens, are included from the Growth plan.

Page drafted from the tool's public description and reviewed automatically for accuracy of claims

Put your agent to work with Devolens / Cryptolens.

Connect in minutes, test from your browser, go live on a number in the US, UK or Gulf. Free to start, no card needed.

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