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Create, search and update Detrack deliveries and collections from your phone line.

Connect your Detrack account and your agent can work with your delivery schedule during a call. It can search for a delivery by order number, check where a driver is and when the job is due, add a new collection, or update delivery details after the customer confirms the change. Every action runs against the same records your dispatch team sees, so callers get accurate answers without waiting for someone to check. Connect with your own Detrack credentials from its settings, and your agent starts working with your jobs right away.

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What your agent can do with Detrack

  • Look up a delivery or collection by D.O. number and report its status and date
  • Add a new collection with the details the caller gives you
  • Edit delivery details such as address or time window after the caller confirms
  • List today's jobs filtered by status or country for a quick schedule check
  • Search vehicles and jobs to answer where a delivery is on its route

Detrack exposes 19 actions. You choose which ones the agent may use and whether each runs during or after the call.

Example calls

Customer checks a delivery

  1. Caller

    Hi, I'm calling about my order, the D.O. number is DO-20417.

  2. Agent

    Thanks, Mrs. Patel. I found it. It's scheduled for tomorrow between 2 and 4 pm and the driver is on the way to the depot now.

  3. Caller

    Great, can you move it to after 5 if possible?

  4. Agent

    I can update the time window to 5 to 7 pm. Shall I confirm that change?

  5. Caller

    Yes, please.

  6. Agent

    Done. The new window is 5 to 7 pm tomorrow.

Book a collection from a new caller

  1. Caller

    I need a pickup of two pallets from our warehouse on Industrial Road this Thursday.

  2. Agent

    Sure. Can I get the company name and a contact number for the pickup?

  3. Caller

    Northgate Supplies, 020 7946 0153.

  4. Agent

    Thanks. I've added the collection for Thursday morning at Industrial Road with two pallets. You'll get a confirmation shortly.

Dispatcher asks for today's open jobs

  1. Caller

    How many deliveries are still open for today in Singapore?

  2. Agent

    There are 14 open deliveries in Singapore for today. Nine are assigned to a vehicle and five are waiting for a driver.

  3. Caller

    Can you read me the five that are unassigned?

  4. Agent

    Of course. The first is DO-20531 to Tampines, due by 11 am.

How to connect Detrack

  1. 1

    Create your agent

    Sign up to AgentCalls, pick an English or Arabic voice and write what the agent should know and do in plain language.

  2. 2

    Connect Detrack

    From Integrations in the dashboard, choose Detrack and enter the connection details from your Detrack account settings.

  3. 3

    Choose the actions

    In the agent editor, enable the Detrack actions the agent may use and set each to run during the call or afterwards. Then test it from your browser.

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Questions, answered.

Does it work during the call or after it?

Both. Your agent can look up and update deliveries while the caller is on the line, and it can also run actions after the call, such as adding a collection from the notes it took.

What do I need to connect Detrack?

You need an active Detrack account and its credentials from the tool's settings. Sign in to the AgentCalls dashboard, add Detrack and enter those details. The connection takes a few minutes.

Which plan includes Detrack?

Tool integrations, including Detrack, are included from the Growth plan.

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Put your agent to work with Detrack.

Connect in minutes, test from your browser, go live on a number in the US, UK or Gulf. Free to start, no card needed.

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