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Connect Deepgram so your agent can transcribe recordings and summarize audio during calls.

Deepgram turns speech into text and understanding. Connect your Deepgram account to AgentCalls and your agent can transcribe a recording, summarize an audio file, or generate spoken audio while it works on a call. Check your usage and available voices without leaving the conversation. Connect with your own credentials from Deepgram settings, and your agent will only use the actions you allow.

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What your agent can do with Deepgram

  • Transcribe a call recording or uploaded audio file into text after the call
  • Summarize a recorded conversation so your team gets the key points quickly
  • Generate text-to-speech audio for voice prompts and messages
  • Look up available speech and voice models, and check project usage during a call

Deepgram exposes 17 actions. You choose which ones the agent may use and whether each runs during or after the call.

Example calls

Summarizing a voicemail from a customer

  1. Caller

    Hi, I left a voicemail about my order last night. Can someone tell me what I said?

  2. Agent

    Sure. I'll pull up the recording and summarize it for you. One moment.

  3. Agent

    You asked about delivery on order 4417 and wanted it moved to Thursday. I've noted the change and our team will confirm by email.

  4. Caller

    Perfect, thank you.

Checking which voices are available

  1. Caller

    Can you read our new welcome message in a female voice? I want to hear a few options.

  2. Agent

    Yes. Deepgram has several female voices available. I'll generate a sample of the welcome message in each one.

  3. Agent

    I've created three samples and sent the links to your email. Let me know which one you prefer.

Transcribing a recorded support call

  1. Caller

    I need a written record of yesterday's call with Mr. Hassan from Riverside Dental.

  2. Agent

    I can transcribe that recording. It's about 12 minutes long. The transcript will be ready in a few minutes.

  3. Agent

    The transcript is ready. Mr. Hassan confirmed a Tuesday 10:30 cleaning and asked for a reminder the day before.

  4. Caller

    Great, please add the reminder.

How to connect Deepgram

  1. 1

    Create your agent

    Sign up to AgentCalls, pick an English or Arabic voice and write what the agent should know and do in plain language.

  2. 2

    Connect Deepgram

    From Integrations in the dashboard, choose Deepgram and enter the connection details from your Deepgram account settings.

  3. 3

    Choose the actions

    In the agent editor, enable the Deepgram actions the agent may use and set each to run during the call or afterwards. Then test it from your browser.

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Questions, answered.

Does Deepgram work during the call or after it?

Both. Your agent can generate speech and look up models during a live call. Transcription and summaries work on recordings, so they are usually available after the call ends.

What do I need to connect Deepgram?

A Deepgram account with its own credentials. Sign in to AgentCalls from your dashboard, open the Deepgram integration, and enter the credentials from your Deepgram settings.

Which plan includes this integration?

Integrations are included from the Growth plan onward.

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Put your agent to work with Deepgram.

Connect in minutes, test from your browser, go live on a number in the US, UK or Gulf. Free to start, no card needed.

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