Inbound: checking a late-payment risk before a payment plan
- Caller
Hi, I'm calling about invoice 4471. I need more time to pay it.
- Agent
Thanks for calling, Mr. Okafor. Let me check your account history first. One moment.
- Agent
Your account is in good standing, and the payment risk score is low. I can offer you a 30-day extension starting today. Would that work?
- Caller
Yes, that would help a lot. Thank you.
- Agent
I have noted the extension on invoice 4471. You will receive the new due date by email this afternoon.