Datadog

Ask your phone agent to check monitors, alerts and incidents in Datadog, live on the call.

Connect Datadog with your own credentials from its settings, and your AgentCalls agent can work with your monitoring during a call. It can look up alert status, open events, schedule downtime before a planned deployment, and page the right person when something needs attention. Your team stays in control of what the agent can change, and every action is logged in Datadog.

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What your agent can do with Datadog

Check the status of monitors and active alerts while on the phone
Create events to record deployments, outages or configuration changes
Schedule downtime to silence alerts during planned maintenance
Create monitors, SLOs and synthetic API tests from a short spoken brief
Send monitor notifications to external services through webhooks

Datadog exposes 71 actions. You choose which ones the agent may use and whether each runs during or after the call.

Example calls

Client asks if the site is down

Caller
Hi, I'm trying to place an order on your site and it keeps timing out. Is something wrong?
Agent
Thanks for flagging this, Maria. Let me check our monitoring right now.
Agent
We have an active alert on checkout response time that started about twelve minutes ago. Our team is already looking at it, and I've logged it as an event so the update is recorded.
Caller
Okay, can you tell me when it will be back?
Agent
I don't have an exact time yet. I can take your number and have someone from the team call you back within the hour.

Scheduling a planned deployment window

Caller
We're pushing a database migration tonight from 11 to 12:30 pm Pacific. Can you silence the alerts for that window?
Agent
Sure, James. I'll set a downtime for the database alerts from 11:00 pm to 12:30 am Pacific tonight.
Agent
Done. The downtime is scheduled, and the on-call channel will get a notice when it starts and ends.
Caller
Perfect. Can you also make sure the payment service alerts stay on?
Agent
Yes, the payment service alerts are not part of that downtime, so they will still notify the team.

Follow-up on a new service request

Caller
Hello, this is Priya from the data team. We launched a new reporting API this morning and want uptime checks on it.
Agent
Good morning, Priya. I can set up a synthetic API test for that. What is the endpoint URL?
Caller
It's https colon slash slash reports dot example dot com slash health.
Agent
Got it. I've created a synthetic API test that checks that endpoint every five minutes from several locations. You will get an alert if it fails twice in a row.

How to connect Datadog

1
Create your agent
Sign up to AgentCalls, pick an English or Arabic voice and write what the agent should know and do in plain language.
2
Connect Datadog
From Integrations in the dashboard, choose Datadog and enter the connection details from your Datadog account settings.
3
Choose the actions
In the agent editor, enable the Datadog actions the agent may use and set each to run during the call or afterwards. Then test it from your browser.

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Questions, answered.

Does the agent work with Datadog during the call or only afterwards?

Both. During a call, your agent can look up monitor status, create events and schedule downtime. It can also run tasks after the call, such as recording a summary or creating a monitor you asked for.

What do I need to connect Datadog?

You need an active Datadog account. Sign in to the AgentCalls dashboard, open Integrations, choose Datadog and enter the credentials from your Datadog settings. Datadog keeps its own access controls, so you can limit what the agent is allowed to do.

Which plan includes the Datadog integration?

Tool integrations, including Datadog, are included from the Growth plan.

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Put your agent to work with Datadog.

Connect in minutes, test from your browser, go live on a number in the US, UK or Gulf. Free to start, no card needed.