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Control D on your phone line: your agent checks and updates DNS filtering rules during a call.

Control D controls what devices and networks can reach on the internet. With AgentCalls, your agent can work with it during a call: look up a device or profile, check whether a site is allowed, add or remove a custom rule, or change a schedule. Connect your Control D account from the AgentCalls dashboard with your own credentials, and your agent can act on your filtering setup while it talks to your team or your clients.

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What your agent can do with Control D

  • Look up devices and profiles by ID and report their status
  • Add or remove custom hostname rules in a filtering profile
  • Delete or update schedules that control when filtering applies
  • Check recent access IPs on the account when a resolver question comes up
  • Confirm a change back to the caller before the agent saves it

Control D exposes 54 actions. You choose which ones the agent may use and whether each runs during or after the call.

Example calls

Office manager unblocks a site

  1. Caller

    Hi, this is Dana at Hallway Dental. Our front desk can't open the scheduling site. Can you check?

  2. Agent

    Sure, Dana. I can see the site is blocked by the Front Desk profile. Do you want me to allow it for that profile?

  3. Caller

    Yes, please. Allow book.hallwaydental.com.

  4. Agent

    Done. The rule is added to Front Desk and it applies now. Is there anything else you need?

Remove a device after a laptop is retired

  1. Caller

    Hi, it's Marcus from Ridge Logistics. We retired the old warehouse tablet last week.

  2. Agent

    Thanks, Marcus. Can you give me the device ID from the Control D dashboard so I can find the right one?

  3. Caller

    It's dev_48213. Please remove it.

  4. Agent

    I found device dev_48213, Warehouse Tablet 2. Shall I delete it now? This cannot be undone.

  5. Caller

    Yes, go ahead.

  6. Agent

    It's removed. Your filtering will no longer apply to that device.

Turn off a weekend filter schedule

  1. Caller

    Hey, it's Priya from Bloom Bakery. We're opening Saturdays now, so the weekend block needs to go.

  2. Agent

    Understood, Priya. The schedule Weekend Lockdown is on the Staff profile. Do you want me to delete it?

  3. Caller

    Yes, delete that schedule.

  4. Agent

    Deleted. Staff devices will get normal access on Saturdays from now on.

How to connect Control D

  1. 1

    Create your agent

    Sign up to AgentCalls, pick an English or Arabic voice and write what the agent should know and do in plain language.

  2. 2

    Connect Control D

    From Integrations in the dashboard, choose Control D and enter the connection details from your Control D account settings.

  3. 3

    Choose the actions

    In the agent editor, enable the Control D actions the agent may use and set each to run during the call or afterwards. Then test it from your browser.

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Questions, answered.

Does the agent work with Control D during the call or after it?

Both. During a call, your agent can look up devices and profiles, check rules, and make a change after confirming it with the caller. It can also be used for follow-up calls or outbound calls.

What do I need to connect Control D?

You need a Control D account and your own credentials from its settings. Sign in to the AgentCalls dashboard, open Integrations, choose Control D, and enter your credentials. Your agent then works only within the access you give it.

Which plan includes this integration?

Integrations, including Control D, are included from the Growth plan.

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Put your agent to work with Control D.

Connect in minutes, test from your browser, go live on a number in the US, UK or Gulf. Free to start, no card needed.

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