Start free

Connect Connecteam so your agent can check schedules, staff details and jobs during calls.

Connecteam runs schedules, time clocks, chat and HR for deskless teams. Connect your Connecteam account to AgentCalls and your agent can look up staff, jobs and team details while it talks to callers. It can answer questions about who is on shift, which jobs are open and what a team member's record says. It can also add new staff, archive people who have left, and pass callers along to the right team channel. Your team keeps the same tools it already uses.

Start freeSee pricing

What your agent can do with Connecteam

  • Answer caller questions about staff records, roles and active accounts during the call
  • Look up jobs and schedules so callers hear the right job details or open shifts
  • Add new team members to Connecteam after a call when a new hire is confirmed
  • Archive former staff without deleting their records, when you approve it
  • Share the right team chat or channel reference after a call

Connecteam exposes 16 actions. You choose which ones the agent may use and whether each runs during or after the call.

Example calls

Caller asks about an open job

  1. Caller

    Hi, I'm calling about the install job at Maple Street. Is it still open?

  2. Agent

    Let me check that for you. Yes, the Maple Street install is open for Thursday morning, starting at 8:00. Do you want me to note your interest for the team lead?

  3. Caller

    Yes please, my name is Daniel Okafor.

  4. Agent

    Thanks Daniel. I have noted your interest and the team lead will confirm with you by email today.

New hire added after an interview

  1. Caller

    Hey, this is Priya from the Leeds branch. We just hired Tom Hughes for the warehouse team.

  2. Agent

    Good news. I can add Tom to Connecteam now. What is the best email address for his account?

  3. Caller

    It's tom.hughes@example.co.uk.

  4. Agent

    Done. Tom has been added to the warehouse team and will get an invite by email shortly.

Confirming a staff member's status

  1. Caller

    Can you check whether Ahmed Al Mansouri is still on the active roster in Dubai?

  2. Agent

    Ahmed Al Mansouri is active and assigned to the Dubai Marina team. Would you like his contact details or his next scheduled shift?

  3. Caller

    Just the shift time, thanks.

  4. Agent

    His next shift is Sunday, from 9:00 to 17:00.

How to connect Connecteam

  1. 1

    Create your agent

    Sign up to AgentCalls, pick an English or Arabic voice and write what the agent should know and do in plain language.

  2. 2

    Connect Connecteam

    From Integrations in the dashboard, choose Connecteam and enter the connection details from your Connecteam account settings.

  3. 3

    Choose the actions

    In the agent editor, enable the Connecteam actions the agent may use and set each to run during the call or afterwards. Then test it from your browser.

Related integrations

SlackVerifiedMessaging & team chatSlack is a channel-based messaging platform. With Slack, people can work together more effectively, connect all their…SlackbotMessaging & team chatSlackbot gives agents workspace-wide read access to a Slack workspace on behalf of the installing user - search…DiscordMessaging & team chatAn instant messaging and VoIP social platform.FigmaMessaging & team chatA collaborative interface design tool.WrikeMessaging & team chatWrike is a project management and collaboration tool offering customizable workflows, Gantt charts, reporting, and…Microsoft TeamsMessaging & team chatMicrosoft Teams integrates chat, video meetings, and file storage within Microsoft 365, providing virtual collaboration…

All Messaging & team chat integrations

Questions, answered.

Does the Connecteam integration work during the call or after it?

Both. Your agent can look up staff, jobs and schedules while the caller is on the line. It can also create or archive records as part of the call, or log a note for your team to review afterwards.

What do I need to connect Connecteam?

You need an active Connecteam account. Sign in from your AgentCalls dashboard, open the Connecteam integration and enter the credentials from your Connecteam settings. The connection takes a few minutes.

Which AgentCalls plan includes this integration?

Integrations, including Connecteam, are included from the Growth plan.

Page drafted from the tool's public description and reviewed automatically for accuracy of claims

Put your agent to work with Connecteam.

Connect in minutes, test from your browser, go live on a number in the US, UK or Gulf. Free to start, no card needed.

Start freeSee pricing