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Connect Cohere so your agent can answer questions and run AI tasks during calls.

Cohere gives your agent a set of language and search models. Once you connect your Cohere account, your agent can generate chat responses, check that your API key is working, and handle longer work like batch jobs and embedding runs. Callers get answers grounded in your own documents, and your team gets the output in Cohere without copying anything by hand. Connect with your own credentials from the Cohere settings page.

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What your agent can do with Cohere

  • Answer caller questions in natural conversation using Cohere chat models
  • Check that your Cohere connection is active before a call relies on it
  • Start batch and embedding jobs from a phone request and return right away
  • Remove datasets or cancel jobs you no longer need, on request

Cohere exposes 22 actions. You choose which ones the agent may use and whether each runs during or after the call.

Example calls

Inbound question answered from your documents

  1. Caller

    Hi, do you offer a warranty on the Model 400 heater?

  2. Agent

    Yes, the Model 400 has a two-year warranty covering parts and labor from the date of purchase. Do you have your order number handy?

  3. Caller

    It's 88213. Can I also send it back for repair?

  4. Agent

    You can. I'll note the repair request on order 88213 and our team will email you a prepaid label within one business day.

Starting an overnight embedding job

  1. Caller

    Can you start the product catalog refresh we set up last week?

  2. Agent

    I'll start the embedding job now using the validated catalog dataset. It's running in the background and will be ready by morning.

  3. Caller

    Great, can you confirm the job ID?

  4. Agent

    The job ID is emb_7f21a. I've also sent it to your team's email so you have it for your records.

Checking the connection before a customer call

  1. Caller

    Our AI search isn't returning results this morning. Is something wrong?

  2. Agent

    I just checked the Cohere connection and it is valid and active. The search service is responding normally, so the problem is likely in the query. Can you tell me what you searched for?

  3. Caller

    I typed 'return policy' and got nothing.

  4. Agent

    Thanks. I'll flag that query for your team to review tomorrow morning, and I've logged the time of the attempt.

How to connect Cohere

  1. 1

    Create your agent

    Sign up to AgentCalls, pick an English or Arabic voice and write what the agent should know and do in plain language.

  2. 2

    Connect Cohere

    From Integrations in the dashboard, choose Cohere and enter the connection details from your Cohere account settings.

  3. 3

    Choose the actions

    In the agent editor, enable the Cohere actions the agent may use and set each to run during the call or afterwards. Then test it from your browser.

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All AI, search & research integrations

Questions, answered.

Does the Cohere integration work during the call or after it?

It works during the call. Your agent can answer questions with Cohere models and check your connection in real time. Longer jobs such as batches and embedding runs start during the call and continue in the background.

What do I need to connect Cohere?

You need an account with Cohere and an API key from its settings page. Sign in to the AgentCalls dashboard, open Tools, choose Cohere, and paste your credentials.

Which plan includes Cohere?

Tool integrations, including Cohere, are included from the Growth plan.

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Put your agent to work with Cohere.

Connect in minutes, test from your browser, go live on a number in the US, UK or Gulf. Free to start, no card needed.

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