Client asks if their site is down
- Caller
Hi, our online store isn't loading for some customers. Can you check?
- Agent
Of course. Let me check the status of the store's domain in Cloudflare right now.
- Agent
The site is responding normally from our side. The traffic graph shows a spike from one region in the last twenty minutes, so it may be a local connection issue.
- Caller
Okay, thanks. I'll ask those customers to try again.