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Order transcripts and check your CastingWords balance by phone.

Connect your CastingWords account and your agent can handle transcription requests during a call. It can check your prepay balance, look up the services and prices available, and place a transcription order for an audio or video file you already host. When a file is ready, your agent can order add-ons such as timestamps, and it can cancel and refund a file that has not been processed yet. Everything runs from the AgentCalls dashboard with your own CastingWords credentials.

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What your agent can do with Castingwords

  • Check your CastingWords prepay balance before taking a new order
  • Look up available services and prices during a call
  • Place a transcription order for a media file at a URL you provide
  • Order upgrades such as timestamps on a finished transcript
  • Cancel and refund an order that has not started processing

Castingwords exposes 9 actions. You choose which ones the agent may use and whether each runs during or after the call.

Example calls

Inbound order from a podcast producer

  1. Caller

    Hi, I need to send over a 52-minute interview recording for transcription.

  2. Agent

    Sure. Can you give me the link to the audio file?

  3. Caller

    It's at media.lakeshorepodcast.com slash episode-18.mp3.

  4. Agent

    Got it. I've placed the order. Your account has enough prepaid balance to cover it, and the transcript will be ready in about two days.

Balance check before a large batch

  1. Caller

    Before I send the next batch, how much prepaid balance do we have left?

  2. Agent

    Your current prepay balance is 184 dollars and 50 cents.

  3. Caller

    Good. That covers the three interviews I wanted to send this week.

  4. Agent

    Understood. I can place those orders now if you send me the links.

Follow-up to add timestamps

  1. Caller

    Can you add timestamps to the transcript for file 48213?

  2. Agent

    I can order timestamps for that file. Do you want me to go ahead?

  3. Caller

    Yes, please. The editor needs them by Thursday.

  4. Agent

    Done. The timestamp upgrade is ordered for file 48213. I'll note Thursday on the request.

How to connect Castingwords

  1. 1

    Create your agent

    Sign up to AgentCalls, pick an English or Arabic voice and write what the agent should know and do in plain language.

  2. 2

    Connect Castingwords

    From Integrations in the dashboard, choose Castingwords and enter the connection details from your Castingwords account settings.

  3. 3

    Choose the actions

    In the agent editor, enable the Castingwords actions the agent may use and set each to run during the call or afterwards. Then test it from your browser.

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Questions, answered.

Does it work during the call or after it?

Both. Your agent can check your balance, look up prices, and place orders while you are on the phone. It can also order upgrades once a transcript is complete, when you ask for them on a later call.

What do I need to connect CastingWords?

You need a CastingWords account. Add your CastingWords credentials from its settings into the AgentCalls dashboard, and the connection is ready to use.

Which plan includes this integration?

Tool integrations, including CastingWords, are included from the Growth plan.

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Put your agent to work with Castingwords.

Connect in minutes, test from your browser, go live on a number in the US, UK or Gulf. Free to start, no card needed.

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