Carbon Voice MCP

Connect Carbon Voice to your phone agent for voice messages and team follow-ups.

Carbon Voice MCP connects your AgentCalls voice agent to the voice messages, conversations and collaboration workflows already in your Carbon Voice account. During a call your agent can look up recent conversations, find a message from a teammate, and pass a caller's request into the right workflow so nothing gets lost between the phone and your team. Only the content you authorize is visible to the agent.

Start free See pricing

What your agent can do with Carbon Voice MCP

Look up recent voice messages and conversations relevant to a caller
Find a teammate's message or update and read back the key point
Log a caller's request as a follow-up in the right collaboration workflow
Notify the right person in your team when a caller asks for them
Keep the agent limited to the conversations and workflows you authorize

Carbon Voice MCP exposes 28 actions. You choose which ones the agent may use and whether each runs during or after the call.

Example calls

Caller asks for an update on a project

Caller
Hi, this is Dana Ruiz. Do you have any update on the Harbor Street proposal?
Agent
Hello Dana. Let me check the latest notes from the team in Carbon Voice. One moment.
Agent
Marcus recorded a voice update on Tuesday. The revised quote is with the client and they expect a reply by Friday.
Caller
Great, thank you. Can you ask Marcus to call me back this afternoon?
Agent
Of course. I have logged that request for Marcus and flagged it as a callback today.

Team member leaves a message for a client

Caller
Hi, I'm calling for Priya Nair. Is she available?
Agent
Priya is out of the office until 2 PM. Would you like to leave a message?
Caller
Yes, please tell her the delivery window moved to Thursday morning.
Agent
Noted. I have added that to her Carbon Voice conversation for the Lakeside order and marked it urgent. Can I take a callback number?

Follow-up call after a new voice message

Agent
Hello, this is calling on behalf of Northgate Dental. Is this Mr. Osei?
Caller
Yes, speaking.
Agent
Our team left you a voice message about your cleaning appointment. Would you like me to replay the key details?
Caller
Yes please, and can you confirm the time?
Agent
Your cleaning is booked for Monday at 10:30 AM. Let me know if you would like to reschedule.

How to connect Carbon Voice MCP

1
Create your agent
Sign up to AgentCalls, pick an English or Arabic voice and write what the agent should know and do in plain language.
2
Connect Carbon Voice MCP
From Integrations in the dashboard, choose Carbon Voice MCP and enter the connection details from your Carbon Voice MCP account settings.
3
Choose the actions
In the agent editor, enable the Carbon Voice MCP actions the agent may use and set each to run during the call or afterwards. Then test it from your browser.

Related integrations

SlackVerifiedMessaging & team chatSlack is a channel-based messaging platform. With Slack, people can work together more effectively, connect all their…SlackbotMessaging & team chatSlackbot gives agents workspace-wide read access to a Slack workspace on behalf of the installing user - search…DiscordMessaging & team chatAn instant messaging and VoIP social platform.FigmaMessaging & team chatA collaborative interface design tool.WrikeMessaging & team chatWrike is a project management and collaboration tool offering customizable workflows, Gantt charts, reporting, and…Microsoft TeamsMessaging & team chatMicrosoft Teams integrates chat, video meetings, and file storage within Microsoft 365, providing virtual collaboration…

All Messaging & team chat integrations

Questions, answered.

Does Carbon Voice MCP work during the call or after it?

Both. Your agent can look up information and log requests during a live call, and it can also send follow-ups or notifications to your team once the call ends.

What do I need to connect Carbon Voice MCP?

You need an active Carbon Voice account. Enter your own credentials from the Carbon Voice settings in the AgentCalls dashboard, then choose which conversations and workflows the agent can access.

Which AgentCalls plan includes this integration?

Integrations are included from the Growth plan onward.

Page drafted from the tool's public description and reviewed automatically for accuracy of claims

Put your agent to work with Carbon Voice MCP.

Connect in minutes, test from your browser, go live on a number in the US, UK or Gulf. Free to start, no card needed.