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Connect Captions to your AgentCalls agent and let it check video job status during a call.

Captions gives your business video and speech tools that your agent can use during a call. Connect your Captions account once from the AgentCalls dashboard, and your agent can check the status of a video job, look up caption styles, and confirm when a finished video is ready. Your agent can also start new jobs, such as adding styled captions to a video or generating a short speech clip, when a caller asks for one. Your team stays in control of which actions the agent can take.

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What your agent can do with Captions

  • Check the status and progress of a video or captioning job while the caller is on the line
  • List available caption styles and describe them to a caller
  • Start a caption job on a finished video and confirm when it is ready to download
  • Generate a short speech clip from text using one of your Captions voices

Captions exposes 8 actions. You choose which ones the agent may use and whether each runs during or after the call.

Example calls

Caller asks if their video is ready

  1. Caller

    Hi, I uploaded my product walkthrough last night. Is the captioned version done yet?

  2. Agent

    Let me check that for you. What name is on the job, or do you have the job ID from your confirmation email?

  3. Caller

    It's under Maria Lopez, the job ID ends in 4f72.

  4. Agent

    Found it. The captioned video finished at 9:14 this morning and it is ready to download. I can send the link to your email now.

Customer picks a caption style

  1. Caller

    I want my training videos to have captions, but I don't know which style to pick.

  2. Agent

    We have several styles. The Clean Bottom style is simple and works well for training. The Bold Highlight style suits social posts.

  3. Caller

    Let's go with Clean Bottom for the onboarding video.

  4. Agent

    Good choice. I'll start the caption job on the onboarding video now. It usually takes a few minutes, and I can text you when it's complete.

Follow-up on a speech clip order

  1. Agent

    Hello, this is Daniel from Brightwater Dental calling about the voiceover you ordered last week. Is now a good time?

  2. Caller

    Yes, go ahead.

  3. Agent

    The 30-second voiceover for the spring promo is generated and ready. Would you like me to email the audio file to you today?

  4. Caller

    Yes please, send it to the marketing inbox.

How to connect Captions

  1. 1

    Create your agent

    Sign up to AgentCalls, pick an English or Arabic voice and write what the agent should know and do in plain language.

  2. 2

    Connect Captions

    From Integrations in the dashboard, choose Captions and enter the connection details from your Captions account settings.

  3. 3

    Choose the actions

    In the agent editor, enable the Captions actions the agent may use and set each to run during the call or afterwards. Then test it from your browser.

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Questions, answered.

Does the integration work during the call or only after it?

Both. During a call your agent can check job status, look up caption styles, and start new jobs. After a call, it can follow up with a text or email when a job is complete.

What do I need to connect Captions?

You need an active Captions account. Copy your credentials from the Captions settings page and add them in the AgentCalls dashboard under Integrations. Your agent is then ready to use the connected tools.

Which plan includes Captions?

Integrations, including Captions, are included from the Growth plan.

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Put your agent to work with Captions.

Connect in minutes, test from your browser, go live on a number in the US, UK or Gulf. Free to start, no card needed.

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