Inbound caller asks in Spanish
- Caller
Hola, I need to know if my delivery to Austin can still be moved to Thursday.
- Agent
Of course. Let me check that for you. Your order is scheduled for Wednesday. Thursday is available, would you like me to move it?
- Caller
Yes, please.
- Agent
Done. Your delivery is now set for Thursday between 9 and 12. I have sent the confirmation to your phone.