On-call engineer checks an alert
- Caller
Hi, this is Dana on the on-call rota. Can you tell me how many errors are open on the checkout project right now?
- Agent
Sure, Dana. The checkout project has 4 open errors. The most frequent one is a timeout in the payment service, seen 312 times in the last 24 hours.
- Caller
Mark the timeout as in progress, please.
- Agent
Done. The timeout error is now marked as in progress and assigned to the payment team.