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Log app errors from a phone call with Bug Recorder and AgentCalls.

Bug Recorder collects application errors so your team can find and fix them fast. With AgentCalls connected to Bug Recorder, your agent can record a server-side error during a call, for example when a customer reports that checkout failed or a page did not load. The agent sends the error into Bug Recorder, which then triggers the notifications your team has already set up. Your engineers see the report without anyone writing a ticket by hand, and the caller hears a clear confirmation.

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What your agent can do with Bug Recorder

  • Record a server-side application error in Bug Recorder while the caller is still on the line
  • Pass along the error details the caller describes, such as the page, the time and the steps taken
  • Trigger the notifications your team already configured in the connected Bug Recorder account
  • Confirm to the caller that the issue has been logged and is with your engineers

Bug Recorder exposes 1 actions. You choose which ones the agent may use and whether each runs during or after the call.

Example calls

Customer reports a failed checkout

  1. Caller

    Hi, I tried to pay for my order three times and the page just shows a server error.

  2. Agent

    I'm sorry about that, Ms. Hernandez. Can you tell me roughly what time this happened and which page you were on?

  3. Caller

    About twenty minutes ago, on the payment step.

  4. Agent

    Thank you. I've logged it with our engineering team now, so they can look at the payment step. Your order is still saved, and we'll email you once it's fixed.

Staff member reports a broken dashboard

  1. Caller

    Hey, this is Tom from the warehouse. The stock dashboard keeps timing out.

  2. Agent

    Thanks, Tom. Is it timing out on every load, or only some of the time?

  3. Caller

    Every load since this morning.

  4. Agent

    Got it. I've recorded the timeout as an error in Bug Recorder, and the team has been notified. They'll check the server first. Do you need anything in the meantime?

Follow-up call about a reported bug

  1. Caller

    Calling to check on the login error I reported on Monday.

  2. Agent

    Let me log a follow-up for you, Mr. Patel. I can see the original report is open, and I've added your new details to it.

  3. Caller

    It's still happening on my phone, not just the laptop.

  4. Agent

    Thanks for confirming. I've added that to the report so the engineers know it affects mobile too. You'll hear back when there's an update.

How to connect Bug Recorder

  1. 1

    Create your agent

    Sign up to AgentCalls, pick an English or Arabic voice and write what the agent should know and do in plain language.

  2. 2

    Connect Bug Recorder

    From Integrations in the dashboard, choose Bug Recorder and enter the connection details from your Bug Recorder account settings.

  3. 3

    Choose the actions

    In the agent editor, enable the Bug Recorder actions the agent may use and set each to run during the call or afterwards. Then test it from your browser.

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Questions, answered.

Does the agent record errors during the call or after it?

During the call. The agent records the error in Bug Recorder while the caller is still on the line, and confirms it has been logged before the call ends.

What do I need to connect Bug Recorder?

A Bug Recorder account and its credentials, entered in the Bug Recorder settings you connect to AgentCalls from the dashboard. Notifications are configured in your Bug Recorder account, and they will fire for errors sent by your agent.

Which AgentCalls plan includes this integration?

Integrations, including Bug Recorder, are included from the Growth plan.

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Put your agent to work with Bug Recorder.

Connect in minutes, test from your browser, go live on a number in the US, UK or Gulf. Free to start, no card needed.

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