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Find and fix sensitive data in your systems, with Borneo on your phone line.

Connect Borneo to your AgentCalls agent and let it check on your data security during a call. Your agent can look up scan results, confirm the status of a scan, and log the outcome for your team. It can also record a request to archive or remove a flagged record, so your staff can review it later. Your agent uses the 153 Borneo actions your account allows, within the permissions you set.

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What your agent can do with Borneo

  • Look up the status and results of a scan while a caller waits on the line
  • Check a specific data breach evaluation and read back its findings
  • Add confirmed recipients or archive discovered recipients from a call
  • Create a new department or domain and record it for your team
  • Log every action your agent takes in Borneo for later review

Borneo exposes 153 actions. You choose which ones the agent may use and whether each runs during or after the call.

Example calls

Inbound status check from a security lead

  1. Caller

    Hi, this is Dana Whitfield. Can you tell me where last night's scan on the customer database stands?

  2. Agent

    Of course, Dana. I'm checking the scan now. It finished at 2:14 this morning and found 38 records with sensitive fields, all in the billing table.

  3. Caller

    Good. Please add a note that I've seen it, and tell the team to review the billing table today.

  4. Agent

    Done. I've logged your review in Borneo and sent the team a message with the table name.

Confirming discovered recipients after a data review

  1. Caller

    This is Marcus at Halden Logistics. We found some new recipients in last week's data review. Can you add them?

  2. Agent

    Yes, Marcus. I see three discovered recipients from the review. Should I add all three as confirmed recipients?

  3. Caller

    Yes, add all three.

  4. Agent

    All three are now confirmed in Borneo. I'll send you the list by email in the next few minutes.

Outbound follow-up on an archived record

  1. Agent

    Hello, this is Sam calling from Brightwater Dental for Lena. Am I speaking with Lena?

  2. Caller

    Yes, that's me.

  3. Agent

    Thanks, Lena. We archived an old patient record flagged in last month's scan, as your retention policy requires. I wanted to confirm it's safe to proceed.

  4. Caller

    That's correct, go ahead. Thanks for checking.

  5. Agent

    Perfect. The archive is recorded in Borneo, and I've noted your approval. Have a good afternoon.

How to connect Borneo

  1. 1

    Create your agent

    Sign up to AgentCalls, pick an English or Arabic voice and write what the agent should know and do in plain language.

  2. 2

    Connect Borneo

    From Integrations in the dashboard, choose Borneo and enter the connection details from your Borneo account settings.

  3. 3

    Choose the actions

    In the agent editor, enable the Borneo actions the agent may use and set each to run during the call or afterwards. Then test it from your browser.

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Questions, answered.

Does the agent use Borneo during the call or after it?

Both. Your agent can look up scan results and record actions in Borneo while the caller is on the line. It can also send follow-up messages after the call ends.

What do I need to connect Borneo?

You need an active Borneo account. Enter your Borneo credentials in the tool settings of your AgentCalls dashboard, then sign in to finish the connection.

Which plan includes the Borneo integration?

Borneo is included from the Growth plan and above, along with every other AgentCalls integration.

Page drafted from the tool's public description and reviewed automatically for accuracy of claims

Put your agent to work with Borneo.

Connect in minutes, test from your browser, go live on a number in the US, UK or Gulf. Free to start, no card needed.

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