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Connect Bolna to AgentCalls and let your agent place and track calls on your behalf.

Bolna is a platform for building voice agents. When you connect it to AgentCalls, your agent can look up the voice agents and phone numbers already on your Bolna account, check the status of a past call, and start an outbound call from one of your agents during a conversation. It works within the 97 Bolna actions available to your account, so you can keep your existing voice setup and add AgentCalls on top of it. Connect it once from your AgentCalls dashboard using your Bolna credentials from its settings.

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What your agent can do with Bolna

  • Look up the agents and phone numbers on your Bolna account during a call
  • Check the status and result of a previous Bolna call execution
  • Start an outbound call from one of your Bolna agents when a follow-up is needed
  • Pull the batch history for an agent so your team can answer questions quickly

Bolna exposes 97 actions. You choose which ones the agent may use and whether each runs during or after the call.

Example calls

Caller asks about a follow-up call

  1. Caller

    Hi, I got a call yesterday from one of your agents about my quote. Can you tell me what happened to it?

  2. Agent

    Sure, let me check that for you. I can see the call from yesterday evening, and it ended after the quote was sent by email.

  3. Caller

    Great, was I supposed to reply to anything?

  4. Agent

    No reply needed. If you have questions about the quote, I can arrange a call back from our team this afternoon. Would 3 PM work?

Team member checks which agent is live

  1. Caller

    Which voice agents do we have running right now for the sales line?

  2. Agent

    You have two active agents on the sales line. One handles inbound questions, and one handles appointment reminders.

  3. Caller

    And the reminders one, is it calling today?

  4. Agent

    Yes, there is a batch of 42 reminder calls scheduled for 4 PM today.

Outbound reminder for a missed appointment

  1. Agent

    Hello, this is calling from Riverside Dental on behalf of Dr. Patel. Am I speaking with Maria Lopez?

  2. Caller

    Yes, this is Maria.

  3. Agent

    Thanks, Maria. You missed your cleaning appointment on Tuesday. Would you like to rebook for this Thursday at 10:30 AM?

  4. Caller

    Thursday works. Please book it.

  5. Agent

    Done. You are booked for Thursday at 10:30 AM. We will see you then.

How to connect Bolna

  1. 1

    Create your agent

    Sign up to AgentCalls, pick an English or Arabic voice and write what the agent should know and do in plain language.

  2. 2

    Connect Bolna

    From Integrations in the dashboard, choose Bolna and enter the connection details from your Bolna account settings.

  3. 3

    Choose the actions

    In the agent editor, enable the Bolna actions the agent may use and set each to run during the call or afterwards. Then test it from your browser.

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Questions, answered.

Does Bolna work during the call or after it?

Both. Your agent can look up Bolna data while a call is live, such as checking agents, phone numbers or the result of a previous call. It can also start outbound calls from your Bolna agents when a follow-up is needed.

What do I need to connect Bolna?

You need an active Bolna account and its credentials from the Bolna settings page. Sign in to your AgentCalls dashboard, open Integrations, choose Bolna, and enter your credentials to connect.

Which AgentCalls plan includes Bolna?

Integrations, including Bolna, are included from the Growth plan. You can check plan details from your AgentCalls dashboard.

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Put your agent to work with Bolna.

Connect in minutes, test from your browser, go live on a number in the US, UK or Gulf. Free to start, no card needed.

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