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Give your phone agent live location, network and country data from BigDataCloud.

Connect BigDataCloud and your agent can answer location and network questions during a call. It can turn coordinates into a real address and timezone, check whether a caller is roaming, and look up country details from an IP address. Your agent pulls the answer from BigDataCloud while the caller waits, then speaks it back in plain language. Connect with your own BigDataCloud credentials from the tool's settings.

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What your agent can do with BigDataCloud

  • Turn a caller's coordinates into a street address, locality and timezone during the call
  • Check whether a caller is roaming before confirming a service or delivery
  • Look up country, currency and region details from an IP address or country code
  • Check which network or upstream provider traffic comes from for a given ASN
  • Confirm details like country name and calling region before booking or quoting

BigDataCloud exposes 17 actions. You choose which ones the agent may use and whether each runs during or after the call.

Example calls

Confirming a delivery address from a location pin

  1. Caller

    Hi, I'm standing outside the warehouse. I sent you my location but the driver can't find the gate.

  2. Agent

    Thanks for calling. Let me read your location. I can see you're on Commerce Road, Leeds, LS11 5BS. Is that the gate you mean?

  3. Caller

    Yes, that's the one. Gate C, next to the blue sign.

  4. Agent

    Got it. I've added Gate C to the delivery notes and the driver will see it. He should be with you within 15 minutes.

Checking roaming before a service call

  1. Caller

    I'm in Dubai for a few days. Will my line still work for the appointment tomorrow?

  2. Agent

    Let me check. Your phone shows as roaming in the United Arab Emirates. Calls and texts should work, but data may be slower, so I'll send you the video link by SMS.

  3. Caller

    Perfect, please do that. Thanks.

  4. Agent

    Done. The link is on its way to your number now. See you tomorrow at 10 AM.

Quoting for a customer in another country

  1. Caller

    We're expanding to Kenya. What currency should I expect to invoice in?

  2. Agent

    Kenya uses the Kenyan shilling, KES, and the calling code is plus 254. Do you want me to send you the regional contact list?

  3. Caller

    Yes, please send it to my email, sam at brightlane dot co.

  4. Agent

    Sent to sam at brightlane dot co. Anything else I can help you with today?

How to connect BigDataCloud

  1. 1

    Create your agent

    Sign up to AgentCalls, pick an English or Arabic voice and write what the agent should know and do in plain language.

  2. 2

    Connect BigDataCloud

    From Integrations in the dashboard, choose BigDataCloud and enter the connection details from your BigDataCloud account settings.

  3. 3

    Choose the actions

    In the agent editor, enable the BigDataCloud actions the agent may use and set each to run during the call or afterwards. Then test it from your browser.

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Questions, answered.

Does this work during the call or after it?

Your agent can look up location, network and country data while the caller is on the line, then speak the result back. It can also log the result to your records after the call ends.

What do I need to connect BigDataCloud?

You need a BigDataCloud account and your credentials from its settings. Sign in to the AgentCalls dashboard, open Integrations, choose BigDataCloud and enter your credentials.

Which plan includes this integration?

Integrations, including BigDataCloud, are included from the Growth plan.

Page drafted from the tool's public description and reviewed automatically for accuracy of claims

Put your agent to work with BigDataCloud.

Connect in minutes, test from your browser, go live on a number in the US, UK or Gulf. Free to start, no card needed.

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