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Ask your phone agent about uptime, incidents and on-call. Better Stack answers on the call.

Connect Better Stack and your agent can check on your systems while a call is in progress. A caller asks whether the site is up, the agent looks up the heartbeat or its recent availability and answers in plain language. When something needs attention, the agent can open an incident or start an escalation so the right person is paged. Your team gets answers faster and fewer calls go to voicemail during outages.

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What your agent can do with Better Stack

  • Look up the status and availability of a heartbeat or monitored check during a call
  • Summarize uptime for a chosen date range so callers get a straight answer
  • Create or update an incident when a caller reports a problem
  • Start an escalation policy so the on-call team is notified
  • Organize and check heartbeat groups and log sources on request

Better Stack exposes 117 actions. You choose which ones the agent may use and whether each runs during or after the call.

Example calls

Customer asks if the checkout is down

  1. Caller

    Hi, I can't complete a payment on your site. Is something wrong?

  2. Agent

    Sorry about that. Let me check our system status right now.

  3. Agent

    Our checkout monitor shows it was down for about eleven minutes this morning and is healthy now. The team has already been notified.

  4. Caller

    Okay, I'll try again in a few minutes then.

  5. Agent

    Thanks for your patience. I've noted your call on the incident so the team knows it affected you.

Owner checks weekly uptime before a meeting

  1. Caller

    What was our availability for the API heartbeat last week?

  2. Agent

    Looking that up now. From Monday the 3rd to Sunday the 9th, the API heartbeat was available 99.92 percent of the time.

  3. Caller

    Good. Were there any outages longer than five minutes?

  4. Agent

    There was one outage on Wednesday, lasting about seven minutes. Would you like me to send a summary to your email?

Agent escalates a reported outage after hours

  1. Caller

    Hello, this is Daniel from Northgate Dental. Our booking page has been blank since this afternoon.

  2. Agent

    Thanks for calling, Daniel. I'm checking the monitor for the booking page now.

  3. Agent

    It is showing as down since 4:42 pm. I've opened an incident and started the on-call escalation, so an engineer will be contacted within a few minutes.

  4. Caller

    Great, please let them know patients are trying to book tonight.

  5. Agent

    I've added that to the incident notes, Daniel. You'll get an update by text when it's resolved.

How to connect Better Stack

  1. 1

    Create your agent

    Sign up to AgentCalls, pick an English or Arabic voice and write what the agent should know and do in plain language.

  2. 2

    Connect Better Stack

    From Integrations in the dashboard, choose Better Stack and enter the connection details from your Better Stack account settings.

  3. 3

    Choose the actions

    In the agent editor, enable the Better Stack actions the agent may use and set each to run during the call or afterwards. Then test it from your browser.

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Questions, answered.

Does the agent work with Better Stack during the call or only after?

Both. During a call your agent can look up heartbeat status, availability and incidents in real time. It can also create incidents, notes or escalations while the caller is still on the line.

What do I need to connect Better Stack?

You need an account in Better Stack and its credentials, created from the tool's settings. Sign in from the AgentCalls dashboard and enter them once to connect. You can disconnect at any time.

Is Better Stack included in my plan?

Tool integrations, including Better Stack, are included from the Growth plan. Lower plans can see the integration but cannot connect it.

Page drafted from the tool's public description and reviewed automatically for accuracy of claims

Put your agent to work with Better Stack.

Connect in minutes, test from your browser, go live on a number in the US, UK or Gulf. Free to start, no card needed.

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