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Let your agent answer questions about Beamer posts, feeds and notifications on the phone.

Connect Beamer and your agent can look up your product news on a call. It can count posts, check a category, pull the feed link for a customer, or read the latest notifications for a user. Your team keeps announcing updates in Beamer. Your agent makes sure callers get the right answer without waiting for someone to check.

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What your agent can do with Beamer

  • Look up recent product updates and post details during a call
  • Count posts that match a category or time period
  • Send the right feed link to a caller by text or email
  • Check a customer's unread notifications before a support call
  • Read comments on a post when a caller asks about feedback

Beamer exposes 12 actions. You choose which ones the agent may use and whether each runs during or after the call.

Example calls

Caller asks about a new feature

  1. Caller

    Hi, I heard you added a bulk export feature. Is that right?

  2. Agent

    Yes, that went out last Tuesday. Let me pull up the post for you.

  3. Agent

    It is called Bulk CSV export. It lets you download up to 50,000 rows at once from the reports page.

  4. Caller

    Perfect, can you text me the link to the update?

  5. Agent

    Done. The link is on its way to your phone now.

Customer checks unread updates before a support call

  1. Caller

    I'm calling about my account. Did I miss anything important?

  2. Agent

    Let me check. You have two unread notifications, both about the billing page redesign.

  3. Agent

    The first says the new invoice view is live. The second is a reminder that old invoice links expire on the 30th.

  4. Caller

    Ah, that explains why my link stopped working. Thanks.

Outbound follow-up on a shared roadmap item

  1. Agent

    Hi Maria, this is calling from your software provider. We just published the update you asked about in March.

  2. Caller

    Oh good, is the team reporting feature finally out?

  3. Agent

    It is. Team reports went live this morning. Would you like me to send you the feed link so your team can see the details?

  4. Caller

    Yes, send it to my work email please.

How to connect Beamer

  1. 1

    Create your agent

    Sign up to AgentCalls, pick an English or Arabic voice and write what the agent should know and do in plain language.

  2. 2

    Connect Beamer

    From Integrations in the dashboard, choose Beamer and enter the connection details from your Beamer account settings.

  3. 3

    Choose the actions

    In the agent editor, enable the Beamer actions the agent may use and set each to run during the call or afterwards. Then test it from your browser.

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All Messaging & team chat integrations

Questions, answered.

Does the agent work with Beamer during the call or after it?

Both. During a call your agent can look up posts, categories, notifications and feed links in real time. It can also use those details in follow-up messages or emails after the call ends.

What do I need to connect Beamer?

You need a Beamer account and its credentials from the Beamer settings. Sign in to the AgentCalls dashboard, open Integrations, and add Beamer with your credentials.

Which plan includes Beamer?

Beamer is included from the Growth plan. Integrations are not available on the Starter plan.

Page drafted from the tool's public description and reviewed automatically for accuracy of claims

Put your agent to work with Beamer.

Connect in minutes, test from your browser, go live on a number in the US, UK or Gulf. Free to start, no card needed.

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