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Verify callers and send order updates with Authyo, during the call.

Connect Authyo to AgentCalls and your agent can verify a caller's identity before it shares account details, send a one-time code to the caller's phone or email, and confirm the code when they read it back. After a verified call it can send order or payment notifications through your Authyo templates. Authyo handles the sign-in and session checks, so your agent only sees who was verified, never the session token itself. Connect with the credentials from your Authyo settings and choose the actions your agent can use.

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What your agent can do with Authyo

  • Send a one-time code to a caller's phone or email during the call
  • Verify the code the caller reads back and confirm their identity
  • Check that an existing session is still valid before sharing account details
  • Send order or payment notifications from your Authyo templates after the call
  • End a user's session when the caller asks to sign out

Authyo exposes 5 actions. You choose which ones the agent may use and whether each runs during or after the call.

Example calls

Verifying a caller before a balance question

  1. Caller

    Hi, I want to check when my last payment went through.

  2. Agent

    Happy to help. First I need to confirm it's you. I'm sending a code to the mobile number on your account now.

  3. Caller

    Okay, it's 4 8 2 9 1 0.

  4. Agent

    Thanks, you're verified. Your last payment of $240 went through on March 3rd.

Sending an order update after a phone order

  1. Caller

    Can you confirm my order for the blue ceramic set is placed?

  2. Agent

    Yes, order 1187 is placed. I'm sending you the confirmation by text now so you have it.

  3. Caller

    Great, and when will it ship?

  4. Agent

    It ships Thursday and should arrive by Saturday. You'll get another message when it leaves the warehouse.

Signing out during a support call

  1. Caller

    Please log me out of the app on this account, I think someone else has it open.

  2. Agent

    Understood. I've ended the active session on your account. Anyone using that login will need to sign in again.

  3. Caller

    Perfect, thank you.

  4. Agent

    You're welcome. I can send a code to your email if you want to set up a new sign-in now.

How to connect Authyo

  1. 1

    Create your agent

    Sign up to AgentCalls, pick an English or Arabic voice and write what the agent should know and do in plain language.

  2. 2

    Connect Authyo

    From Integrations in the dashboard, choose Authyo and enter the connection details from your Authyo account settings.

  3. 3

    Choose the actions

    In the agent editor, enable the Authyo actions the agent may use and set each to run during the call or afterwards. Then test it from your browser.

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Questions, answered.

Does the Authyo connection work during the call or after it?

Both. Your agent can send and verify a one-time code while the caller is on the line. It can also send order or payment notifications from your Authyo templates during or after the call.

What do I need to connect Authyo?

An Authyo account with your own credentials. Copy them from the Authyo settings, then add them in the AgentCalls dashboard under Tools. Choose which actions your agent can use.

Which plan includes the Authyo integration?

Tool integrations, including Authyo, are included from the Growth plan. Messages sent through Authyo are billed by Authyo based on your usage there.

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Put your agent to work with Authyo.

Connect in minutes, test from your browser, go live on a number in the US, UK or Gulf. Free to start, no card needed.

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