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Connect Astica AI so your agent can transcribe audio and read text from images during a call.

Astica AI is a set of cognitive intelligence services for vision, language and audio. With AgentCalls, your agent can use the Astica AI connection from your own settings to turn audio into text and read printed text from images. Your agent can use these results while it talks with a caller, then record what it learned in your other tools. Connect your own Astica AI account once from your AgentCalls dashboard and your agent can use it on every call.

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What your agent can do with Astica AI

  • Transcribe a recorded voicemail or audio clip into text so your team can read it quickly
  • Read printed text from an image a caller sends, such as a label, form or receipt
  • Pull a caller's reference number or model code from a photo and confirm it on the call
  • Log transcribed notes and extracted text to your records after the call ends

Astica AI exposes 2 actions. You choose which ones the agent may use and whether each runs during or after the call.

Example calls

Reading a serial number from a photo

  1. Caller

    Hi, my dishwasher is making a loud noise. I texted you a photo of the sticker inside the door.

  2. Agent

    Thanks, Mr. Harris. I can read that label now. The model is DW-540 and the serial ends in 8821. Is that the unit at 14 Maple Street?

  3. Caller

    Yes, that's right.

  4. Agent

    Good. I have a technician free on Thursday between 9 and 11 in the morning. Shall I book that?

Transcribing a voicemail for a clinic

  1. Caller

    Hello, this is Priya calling about my appointment on Monday. I need to move it to later in the week, maybe Friday afternoon.

  2. Agent

    Thanks for calling, Priya. I have Friday at 2:30 open with Dr. Lewis. Would that work for you?

  3. Caller

    Friday at 2:30 is perfect.

  4. Agent

    Done. Your Monday visit is moved to Friday at 2:30. I will also save a note of your request.

Following up on a voice note from a customer

  1. Agent

    Hi, this is the team at Riverside Auto calling about the voice note you left us on Tuesday. We transcribed it and want to confirm the details.

  2. Caller

    Oh good, yes. I need the brake pads checked on my Civic, I heard grinding when I stop.

  3. Agent

    Got it. I have brake inspection on your Civic for Wednesday at 10 in the morning. Does that suit you?

  4. Caller

    Wednesday at 10 is fine.

How to connect Astica AI

  1. 1

    Create your agent

    Sign up to AgentCalls, pick an English or Arabic voice and write what the agent should know and do in plain language.

  2. 2

    Connect Astica AI

    From Integrations in the dashboard, choose Astica AI and enter the connection details from your Astica AI account settings.

  3. 3

    Choose the actions

    In the agent editor, enable the Astica AI actions the agent may use and set each to run during the call or afterwards. Then test it from your browser.

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Questions, answered.

Does Astica AI work during the call or after it?

Both. Your agent can read text from an image or transcribe audio while the call is live, and it can save the results to your tools once the call ends.

What do I need to connect Astica AI?

An Astica AI account with its own credentials. Enter them in the Astica AI settings inside your AgentCalls dashboard. Sign in to AgentCalls first if you have not already.

Which AgentCalls plan includes this integration?

Integrations are included from the Growth plan. Astica AI is available on that plan and above.

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Put your agent to work with Astica AI.

Connect in minutes, test from your browser, go live on a number in the US, UK or Gulf. Free to start, no card needed.

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