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Anonyflow for AgentCalls: anonymize and recover sensitive details during a live call.

Connect Anonyflow to your AgentCalls agent and it can hide sensitive details before they leave your systems. During a call your agent can anonymize a caller's text values, such as a reference number or a name, before storing or passing them on. When a record comes back in anonymized form, it can recover the original values so your team sees the real details. It can also check that the Anonyflow connection is live before handling sensitive data. Connect your own Anonyflow account from its settings, and your agent works with the same data protection rules your team already follows.

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What your agent can do with Anonyflow

  • Anonymize text values such as names or reference numbers before they are stored or shared
  • Recover original values from anonymized text when a caller needs their own details confirmed
  • Open an anonymized data packet and restore selected fields for the right team member
  • Test the Anonyflow connection before a call so sensitive handling starts from a working link

Anonyflow exposes 5 actions. You choose which ones the agent may use and whether each runs during or after the call.

Example calls

Confirming a patient reference on an inbound call

  1. Caller

    Hi, I'm calling about my appointment. My reference number is AF-88214.

  2. Agent

    Thanks for calling. Let me confirm that reference against your file. Can you give me the date of birth on the account?

  3. Caller

    It's March 4th, 1987.

  4. Agent

    Thank you, Mr. Patel. Your follow-up is booked for Thursday at 10:30. I have saved the note without the reference in the open record.

Recovering a case note for the clinic manager

  1. Caller

    Can you read me back the note on Maria Lopez's file from last week?

  2. Agent

    I can. The record is anonymized, so I'll restore it for this call. The note says the insurance claim was sent on the 12th and is waiting for approval.

  3. Caller

    Great, can you send that to billing?

  4. Agent

    Done. I've passed the update to the billing team, and they'll confirm once the claim moves.

Outbound reminder with an anonymized record

  1. Agent

    Hello, this is Sam calling from Riverside Dental for Jordan Kim. Is this a good time to talk about your cleaning on Friday?

  2. Caller

    Yes, that works. Is it still at two o'clock?

  3. Agent

    It is, at 2:00 p.m. with Dr. Shah. Would you like me to move it to the morning instead?

  4. Caller

    Morning would be better, around nine.

  5. Agent

    I've moved it to 9:00 a.m. on Friday. You'll get a confirmation text shortly. Thanks, Jordan.

How to connect Anonyflow

  1. 1

    Create your agent

    Sign up to AgentCalls, pick an English or Arabic voice and write what the agent should know and do in plain language.

  2. 2

    Connect Anonyflow

    From Integrations in the dashboard, choose Anonyflow and enter the connection details from your Anonyflow account settings.

  3. 3

    Choose the actions

    In the agent editor, enable the Anonyflow actions the agent may use and set each to run during the call or afterwards. Then test it from your browser.

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Questions, answered.

Does the Anonyflow integration work during the call or after it?

Both. Your agent can anonymize or recover values while a caller is on the line, and it can also process records after the call ends.

What do I need before I connect Anonyflow?

You need an Anonyflow account. Add your own credentials from the Anonyflow settings in the AgentCalls dashboard, then test the connection.

Which AgentCalls plan includes this integration?

Integrations are included from the Growth plan. Your agent can use Anonyflow on that plan and above.

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Put your agent to work with Anonyflow.

Connect in minutes, test from your browser, go live on a number in the US, UK or Gulf. Free to start, no card needed.

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