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Give your agent access to Amara subtitles, languages and video details during calls.

Connect Amara to AgentCalls and your voice agent can work with your subtitle and caption library while on the phone. It can look up whether a video has subtitles in a given language, check the details of a language track, and pull the metadata for a video from its link. Your agent can also add notes to subtitle sets so your team sees a customer's request. Connect with your own Amara credentials from the tool's settings, and you control exactly which information the agent can reach.

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What your agent can do with Amara

  • Check whether a video has subtitles or captions in a specific language
  • Look up a video's title, duration and details from its Amara link
  • List the languages Amara supports so your agent can answer quickly
  • Add a note to a subtitle set to record a customer request for your team
  • Retrieve details for a language track before a customer asks for it

Amara exposes 30 actions. You choose which ones the agent may use and whether each runs during or after the call.

Example calls

Caller asks for Spanish subtitles

  1. Caller

    Hi, I'm watching the onboarding video you sent last week. Is there a Spanish version with captions?

  2. Agent

    Let me check that for you. Which video is it, or can you read me the link?

  3. Caller

    It's the Getting Started video, the link is in the email from Maria.

  4. Agent

    Thanks, Nadia. The Getting Started video has Spanish subtitles, and they were updated on the 3rd. I'll add a note so the team knows you asked for them on the call.

Quick check on a video link

  1. Caller

    Can you confirm the length of the product tour video on our site? I need to fit it into a 3-minute slot.

  2. Agent

    Sure. Give me one moment while I pull up the video details.

  3. Agent

    The product tour runs 2 minutes 47 seconds and it has English and French captions. That fits your slot.

Follow-up on a language request

  1. Agent

    Hello, this is calling from Brightside Training about the Safety Basics course video. We were asked to add German captions. Is that still something you need?

  2. Caller

    Yes, please. Our German team needs it by Friday.

  3. Agent

    Got it. I've logged the request against the video and noted Friday as the deadline. You'll get an email when the German track is ready.

How to connect Amara

  1. 1

    Create your agent

    Sign up to AgentCalls, pick an English or Arabic voice and write what the agent should know and do in plain language.

  2. 2

    Connect Amara

    From Integrations in the dashboard, choose Amara and enter the connection details from your Amara account settings.

  3. 3

    Choose the actions

    In the agent editor, enable the Amara actions the agent may use and set each to run during the call or afterwards. Then test it from your browser.

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Questions, answered.

Does the agent work with Amara during the call or only after?

Your agent can look up videos, subtitle languages and details while the call is in progress. It can also add notes to subtitle sets so the request is recorded straight away.

What do I need to connect Amara?

You need an Amara account with your own credentials. Enter them in the Amara settings, then sign in from your AgentCalls dashboard to link the tool.

Which plan includes the Amara integration?

Integrations, including Amara, are included from the Growth plan.

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Put your agent to work with Amara.

Connect in minutes, test from your browser, go live on a number in the US, UK or Gulf. Free to start, no card needed.

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