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Let your agent search your Algolia indexes and update records while the caller is on the line.

Algolia powers fast search on your website and app. Connect your Algolia account to AgentCalls and your agent can look up products, check stock, and find the right item for a caller in seconds. It can also add or update records, clear outdated entries, and log clicks or conversions from calls. You connect with your own credentials from Algolia's settings, so your agent only touches the indexes you choose.

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What your agent can do with Algolia

  • Search your Algolia indexes to answer caller questions about products, services or listings
  • Browse and export index records for quick reference during a call
  • Add, update or clear records after a caller confirms a change
  • Log click and conversion events from calls to keep your analytics accurate
  • Copy indexes or manage synonyms and rules when your catalogue changes

Algolia exposes 127 actions. You choose which ones the agent may use and whether each runs during or after the call.

Example calls

Product availability question

  1. Caller

    Hi, do you still have the blue ceramic planter in the medium size?

  2. Agent

    Let me check. Yes, the medium blue ceramic planter is in stock, 6 units left, priced at $34.

  3. Caller

    Great, can you hold two for me until Friday?

  4. Agent

    I have noted two units on hold under your name until Friday, 5 pm.

Finding a service listing

  1. Caller

    I need a plumber in the Leeds area who does emergency callouts.

  2. Agent

    I found three providers in Leeds with 24-hour emergency callouts. The highest rated is Harper and Sons, rated 4.8 from 212 reviews.

  3. Caller

    Can you send me their number?

  4. Agent

    I will text it to you now. Anything else I can help with?

Updating a catalogue entry after a call

  1. Caller

    The spring jacket is sold out in grey. Can you take it off the site?

  2. Agent

    I can mark the grey spring jacket as unavailable in your catalogue. Shall I go ahead?

  3. Caller

    Yes, please do that.

  4. Agent

    Done. The grey spring jacket no longer appears in search results. The other colours are still listed.

How to connect Algolia

  1. 1

    Create your agent

    Sign up to AgentCalls, pick an English or Arabic voice and write what the agent should know and do in plain language.

  2. 2

    Connect Algolia

    From Integrations in the dashboard, choose Algolia and enter the connection details from your Algolia account settings.

  3. 3

    Choose the actions

    In the agent editor, enable the Algolia actions the agent may use and set each to run during the call or afterwards. Then test it from your browser.

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Questions, answered.

Does it work during the call or after it?

Both. Your agent can search and update Algolia during a live call, and it can log click or conversion events as they happen.

What do I need to connect Algolia?

An Algolia account with the indexes you want to use. In the AgentCalls dashboard, sign in and add Algolia using the application ID and API credentials from your Algolia settings.

Which plan includes Algolia?

Integrations are included from the Growth plan.

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Put your agent to work with Algolia.

Connect in minutes, test from your browser, go live on a number in the US, UK or Gulf. Free to start, no card needed.

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