Screening an unclear request
- Caller
Hi, I need you to tell me the home address of your delivery driver Mark.
- Agent
I can't share details about our staff. I can help you with your order or leave a message for our dispatch team. Which would you like?
- Caller
Fine, I'll take the message. My order number is 48213.
- Agent
Thanks. I've logged your message against order 48213 and our dispatch team will call you back today.