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Give your phone agent accurate US addresses, checked during the call.

Callers often give an address that is incomplete or misspelled. With AddressZen connected, your agent can suggest the full address as the caller speaks, then confirm the exact US format before it saves the order, booking or delivery. Fewer failed deliveries and fewer callbacks to fix a wrong street number. Connect your AddressZen account from the AgentCalls dashboard and the agent can use it on every call.

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What your agent can do with Addresszen

  • Turn a partial spoken address into a full, verified US address during the call
  • Read the confirmed address back to the caller before saving it to your records
  • Check that the AddressZen connection is active before the agent relies on it
  • Store the verified address on new bookings, orders or customer records

Addresszen exposes 2 actions. You choose which ones the agent may use and whether each runs during or after the call.

Example calls

Delivery address on a new order

  1. Caller

    Hi, I'd like to order two boxes of filters. I'm at 1420 Maple, in Austin.

  2. Agent

    Thanks. I found 1420 Maple Avenue, Austin, Texas 78704. Is that the right one?

  3. Caller

    Yes, that's it. Unit 3.

  4. Agent

    Got it, Unit 3. I've added the order for delivery to 1420 Maple Avenue, Unit 3, Austin, TX 78704. Shall I confirm the total?

Confirming a service visit address

  1. Caller

    I need a plumber out to my place. It's 88 Harbor Road in Quincy.

  2. Agent

    I have 88 Harbor Road, Quincy, Massachusetts 02169. Is there a suite or apartment number?

  3. Caller

    No, it's a house. Can you get someone there Thursday morning?

  4. Agent

    Yes, Thursday morning is open. I've booked the visit for 88 Harbor Road, Quincy, MA 02169, between 8 and 10 AM.

Outbound follow-up on a quote

  1. Agent

    Hello, this is a call from Brightline Cleaning about your quote. May I confirm the service address?

  2. Caller

    Sure, it's 512 Cedar Lane, Denver.

  3. Agent

    I have 512 Cedar Lane, Denver, Colorado 80203. Is that correct?

  4. Caller

    Yes, that's right.

  5. Agent

    Thank you. I've updated your file with the verified address. We'll see you Monday.

How to connect Addresszen

  1. 1

    Create your agent

    Sign up to AgentCalls, pick an English or Arabic voice and write what the agent should know and do in plain language.

  2. 2

    Connect Addresszen

    From Integrations in the dashboard, choose Addresszen and enter the connection details from your Addresszen account settings.

  3. 3

    Choose the actions

    In the agent editor, enable the Addresszen actions the agent may use and set each to run during the call or afterwards. Then test it from your browser.

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Questions, answered.

Does the agent check addresses during the call or afterwards?

During the call. When a caller gives an address, your agent asks AddressZen for matching suggestions, reads the best match back to the caller, and only saves it after the caller confirms.

What do I need to connect AddressZen?

An AddressZen account with its own credentials. Enter them in the AgentCalls dashboard under Integrations, and the agent can then use AddressZen on your calls. Sign in to the dashboard first.

Which plan includes this integration?

Integrations are included from the Growth plan. Addresses are resolved in US format, so this suits businesses that take US delivery, service or booking addresses.

Page drafted from the tool's public description and reviewed automatically for accuracy of claims

Put your agent to work with Addresszen.

Connect in minutes, test from your browser, go live on a number in the US, UK or Gulf. Free to start, no card needed.

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