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Check IP reputation and report abuse during a call, with AbuseIPDB and AgentCalls.

Connect your AbuseIPDB account and your agent can check whether an IP address has been reported for abuse, pull recent reports, and log new ones. Useful for security desks, hosting providers and IT teams that take calls about suspicious traffic. Your agent can give a clear answer on the phone and record what was reported, so nothing depends on someone remembering to write it down.

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What your agent can do with AbuseIPDB

  • Check the reputation of an IP address over a look-back period you set
  • Check all IP addresses in a CIDR range for aggregated abuse data
  • Retrieve the most reported IP addresses for a quick threat overview
  • Fetch recent abuse reports for a specific IP with date and status filters
  • Submit abuse reports for IP addresses, one at a time or in bulk

AbuseIPDB exposes 6 actions. You choose which ones the agent may use and whether each runs during or after the call.

Example calls

Caller asks if an IP is safe to allow

  1. Caller

    Hi, our firewall flagged 203.0.113.45. Is it safe to whitelist it?

  2. Agent

    Let me check that. I'm looking at its reputation for the last 90 days now.

  3. Agent

    That address has 14 abuse reports in that window, mostly for brute-force login attempts. I would not whitelist it.

  4. Caller

    Okay, can you note that and block it for us?

  5. Agent

    Done. I've logged the check against your account and sent the block request to your security contact, Mark.

Caller wants the history for a client's IP

  1. Caller

    A customer says they've been getting blocked by a few sites. Can you see what's on their IP, 198.51.100.22?

  2. Agent

    Checking now. There are three reports from the past month, all from the same reporter and dated the 3rd, 11th and 19th.

  3. Caller

    Were any of them marked resolved?

  4. Agent

    Two are still open and one was marked resolved on the 12th. I can send you the full list by email.

Outbound follow-up after a bulk report

  1. Agent

    Hello, this is the Northgate Hosting team calling about the abuse reports we submitted last Tuesday.

  2. Caller

    Oh yes, we saw those. Did the upload go through?

  3. Agent

    It did. 46 addresses were reported in the batch, and 2 were rejected because the date format was wrong. I've fixed and resubmitted them.

  4. Caller

    Perfect, thanks for sorting that out.

How to connect AbuseIPDB

  1. 1

    Create your agent

    Sign up to AgentCalls, pick an English or Arabic voice and write what the agent should know and do in plain language.

  2. 2

    Connect AbuseIPDB

    From Integrations in the dashboard, choose AbuseIPDB and enter the connection details from your AbuseIPDB account settings.

  3. 3

    Choose the actions

    In the agent editor, enable the AbuseIPDB actions the agent may use and set each to run during the call or afterwards. Then test it from your browser.

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Questions, answered.

Does this work during the call or after it?

Both. Your agent can check reputation and pull reports while the caller is on the line, and it can log submissions or send follow-up messages once the call ends.

What do I need to connect AbuseIPDB?

An AbuseIPDB account and its API credentials, which you add from the tool's settings. Then sign in to the AgentCalls dashboard and connect it under Tools.

Which AgentCalls plan includes this integration?

AbuseIPDB is included from the Growth plan and above.

Page drafted from the tool's public description and reviewed automatically for accuracy of claims

Put your agent to work with AbuseIPDB.

Connect in minutes, test from your browser, go live on a number in the US, UK or Gulf. Free to start, no card needed.

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