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Check emails and bank details on a live call with Abstract and AgentCalls.

Connect Abstract to your AgentCalls agent and it can check caller details while the call is still open. When a caller reads out an email address, your agent can confirm it is real and deliverable before you send a booking confirmation or invoice. When a caller gives an IBAN for a refund or direct debit, the agent can check the format and country code so you do not have to ask them to repeat it. Abstract runs these checks through the tools you already connect, so your agent only reports what the checks return.

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What your agent can do with Abstract

  • Confirm a caller's email address is real and deliverable before the call ends
  • Check an email's reputation and risk score before adding it to a follow-up list
  • Validate the format and country code of an IBAN collected for refunds or payments
  • Ask the caller to correct a detail on the spot instead of calling back later

Abstract exposes 3 actions. You choose which ones the agent may use and whether each runs during or after the call.

Example calls

Confirming an email for a booking

  1. Caller

    Hi, I'd like to book a cleaning for Thursday afternoon. You can send the confirmation to sarah.boyd82@gmailx.co.

  2. Agent

    Thanks, Sarah. Let me check that address before I confirm the booking.

  3. Agent

    That address didn't pass our check. Could you spell it out for me one more time?

  4. Caller

    Sorry, it's sarah.boyd82@gmail.com.

  5. Agent

    Perfect, that one checks out. You're booked for Thursday at 2:30 pm, and the confirmation is on its way.

Checking a refund IBAN

  1. Caller

    I need a refund for my cancelled order, about £86. I'll give you my IBAN.

  2. Agent

    Of course. Go ahead and read it out, and I'll check the format as you go.

  3. Caller

    GB29 NWBK 6016 1331 9268 19.

  4. Agent

    That IBAN is correctly formatted for the UK. The refund of £86 will go out within three working days.

Verifying a lead before a follow-up call

  1. Agent

    Hello, this is Maya calling from Harbor Dental, following up on your enquiry about teeth whitening.

  2. Caller

    Oh yes, go ahead.

  3. Agent

    Before I send you the price list, can you confirm the email address you'd like it sent to?

  4. Caller

    It's m.ortega@outlook.com.

  5. Agent

    Thanks. That address is valid and deliverable, so I'll send the list over now and we can pick a time for your appointment.

How to connect Abstract

  1. 1

    Create your agent

    Sign up to AgentCalls, pick an English or Arabic voice and write what the agent should know and do in plain language.

  2. 2

    Connect Abstract

    From Integrations in the dashboard, choose Abstract and enter the connection details from your Abstract account settings.

  3. 3

    Choose the actions

    In the agent editor, enable the Abstract actions the agent may use and set each to run during the call or afterwards. Then test it from your browser.

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Questions, answered.

Does Abstract work during the call or after it?

Both. Your agent can run checks while the caller is still on the line, such as confirming an email or validating an IBAN. It can also use the same checks in follow-up calls and outbound outreach.

What do I need to connect Abstract?

You need an Abstract account and your own credentials from the Abstract settings. Sign in to your AgentCalls dashboard, open the integrations page, and add Abstract with those credentials. The connection is made from the dashboard, so you do not need to write any code.

Which AgentCalls plan includes Abstract?

Tool integrations, including Abstract, are included from the Growth plan. Smaller plans can use the phone number and voice agent without connected tools.

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Put your agent to work with Abstract.

Connect in minutes, test from your browser, go live on a number in the US, UK or Gulf. Free to start, no card needed.

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