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Give your agent live Ably channels, presence and message history during every call.

Connect Ably to AgentCalls with your Ably credentials from your Ably account settings. During a call your agent can check whether a channel is active, see how many members are present, and pull recent messages or presence history so callers get accurate answers about live sessions. Your agent can also create a channel for a new session and manage push subscriptions when a customer opts in or out. Your team stays in control of which actions the agent can run.

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What your agent can do with Ably

  • Check whether a live channel is active and how many members are present
  • Look up recent channel messages to answer questions about a session
  • Query presence history for a channel over a chosen time period
  • Create a channel for a new session when a call starts
  • Remove a device or client from push notifications for a channel

Ably exposes 25 actions. You choose which ones the agent may use and whether each runs during or after the call.

Example calls

Support caller asks if a live session is active

  1. Caller

    Hi, I was told my support session in the app is still running. Can you check?

  2. Agent

    Sure, let me look up the channel for your session. One moment.

  3. Agent

    Yes, it is active with two members present. Would you like me to share the last few messages?

  4. Caller

    Yes please, just the last one.

  5. Agent

    The last message came in at 3:14 PM from Maria at the front desk. It says she is on her way to you.

Customer asks what happened in a session yesterday

  1. Caller

    I had a chat with your team yesterday around noon. Can I get a copy of the messages?

  2. Agent

    Of course. What is the session reference from your confirmation email?

  3. Caller

    It is CH-20417.

  4. Agent

    Got it. I found 14 messages from yesterday between 11:50 AM and 12:40 PM. I will send the transcript to your email on file.

Outbound follow-up to opt out of push alerts

  1. Agent

    Hello Daniel, this is calling from Brightline Studio about your account.

  2. Caller

    Yes, go ahead.

  3. Agent

    You asked earlier to stop live update alerts for the project channel. I have removed that subscription from your device.

  4. Caller

    Perfect, thank you.

How to connect Ably

  1. 1

    Create your agent

    Sign up to AgentCalls, pick an English or Arabic voice and write what the agent should know and do in plain language.

  2. 2

    Connect Ably

    From Integrations in the dashboard, choose Ably and enter the connection details from your Ably account settings.

  3. 3

    Choose the actions

    In the agent editor, enable the Ably actions the agent may use and set each to run during the call or afterwards. Then test it from your browser.

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Questions, answered.

Does the agent use Ably during the call or only after?

Both. Your agent can run Ably actions while the caller is on the line, such as checking channel status or reading recent messages, and it can also run them in follow-up calls.

What do I need to connect Ably?

You need an Ably account and your credentials from the Ably settings page. Sign in to the AgentCalls dashboard, open Integrations, choose Ably and enter your credentials.

Which plan includes this integration?

Integrations are included from the Growth plan.

Page drafted from the tool's public description and reviewed automatically for accuracy of claims

Put your agent to work with Ably.

Connect in minutes, test from your browser, go live on a number in the US, UK or Gulf. Free to start, no card needed.

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