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Phone & SMS

Unisender

Connect UniSender so your agent can manage contacts, lists and notes during calls.

Connect your UniSender account and your agent can work with your mailing lists and contacts while it talks to customers. It can check whether a customer is on a list, add a new subscriber, record a note from the call, or check the delivery status of an email you recently sent. Connect with your own UniSender credentials from its settings, and your agent acts only on the lists and contacts you allow.

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What your agent can do with Unisender

  • Check whether a caller is already a subscriber and which lists they belong to
  • Add a new caller to a mailing list during the call
  • Save a note on a subscriber's profile after a conversation
  • Check the delivery status of a recent email campaign message
  • Create a new contact list for a promotion or event

Unisender exposes 33 actions. You choose which ones the agent may use and whether each runs during or after the call.

Example calls

Inbound: joining the newsletter

  1. Caller

    Hi, I bought a bike from you last month. Can I get your offers by email?

  2. Agent

    Sure. What email address should I use for you?

  3. Caller

    It's dana.reyes@mail.com.

  4. Agent

    Thanks, Dana. I've added you to the Bike Owners list. You'll get the spring service offers from next week.

Lookup: checking a subscriber

  1. Caller

    I think I signed up for your updates, but I never got the last email. Can you check?

  2. Agent

    Of course. Can I have the email address on your account?

  3. Caller

    Tom.hale@outlook.co.uk

  4. Agent

    I can see you're on the Main list and the email was delivered on Tuesday at 9:14. It may have landed in your spam folder.

Outbound: follow-up after a demo

  1. Agent

    Hello, this is Sami from Oakline Dental calling about your visit on Thursday. Is this a good time?

  2. Caller

    Yes, go ahead.

  3. Agent

    I've noted that you're interested in whitening. I've also added you to our April offers list so you get the details by email.

  4. Caller

    Great, thanks.

How to connect Unisender

  1. 1

    Create your agent

    Sign up to AgentCalls, pick an English or Arabic voice and write what the agent should know and do in plain language.

  2. 2

    Connect Unisender

    From Integrations in the dashboard, choose Unisender and enter the connection details from your Unisender account settings.

  3. 3

    Choose the actions

    In the agent editor, enable the Unisender actions the agent may use and set each to run during the call or afterwards. Then test it from your browser.

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Questions, answered.

Does the agent use UniSender during the call or after it?

Both. Your agent can look up subscribers, add contacts and save notes while the call is in progress. It can also log what was discussed once the call ends.

What do I need to connect UniSender?

You need an active UniSender account. Sign in to AgentCalls, open the tools section, and add your UniSender credentials from your UniSender settings.

Which plan includes this integration?

Tool integrations, including UniSender, are included from the Growth plan.

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Put your agent to work with Unisender.

Connect in minutes, test from your browser, go live on a number in the US, UK or Gulf. Free to start, no card needed.

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