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Let your voice agent look up contacts and campaigns in Spoki during a call.

Spoki is the Italian platform for WhatsApp Business messaging. Connect your Spoki account to AgentCalls and your voice agent can work with your contacts while it talks to customers. It can find a contact by name or number, check the status of a campaign, and create or update a contact record when a caller shares new details. Everything is saved in Spoki, so your team sees the same data in the tool they already use. Connect Spoki in the AgentCalls dashboard with your own credentials from Spoki's settings.

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What your agent can do with Spoki

  • Look up a contact by name or phone number while the caller is on the line
  • Create or update a contact with the name, number and details the caller gives
  • Check current message and conversation figures for your account
  • Find scheduled campaigns and confirm when they are due to send
  • Create custom fields so the agent can store details your business tracks

Spoki exposes 57 actions. You choose which ones the agent may use and whether each runs during or after the call.

Example calls

Caller asks about a campaign reminder

  1. Caller

    Hi, I got a WhatsApp message last week about a spring offer. Is it still running?

  2. Agent

    Let me check that for you. Could I have the phone number the message was sent to?

  3. Caller

    It's 07700 900418.

  4. Agent

    Thanks, Mr. Patel. The spring campaign ends on Friday the 14th. Would you like me to book you a slot before then?

New customer leaves their details

  1. Caller

    I'd like to be on your list for updates. My name is Laura Mendes.

  2. Agent

    Happy to add you, Laura. What is the best number to reach you on?

  3. Caller

    +1 415 555 0132, and please note I prefer mornings.

  4. Agent

    Done. I have saved your contact with a morning preference. You will get our next update on WhatsApp.

Outbound follow-up on a lapsed contact

  1. Agent

    Good afternoon, this is Sara calling from Bright Dental. Am I speaking with Omar Haddad?

  2. Caller

    Yes, that's me.

  3. Agent

    Your last visit was in March and we have a check-up due. I can see your record is up to date. Shall I find you a time on Thursday at 10:30?

  4. Caller

    Thursday at 10:30 works.

How to connect Spoki

  1. 1

    Create your agent

    Sign up to AgentCalls, pick an English or Arabic voice and write what the agent should know and do in plain language.

  2. 2

    Connect Spoki

    From Integrations in the dashboard, choose Spoki and enter the connection details from your Spoki account settings.

  3. 3

    Choose the actions

    In the agent editor, enable the Spoki actions the agent may use and set each to run during the call or afterwards. Then test it from your browser.

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All Phone & SMS integrations

Questions, answered.

Does the agent work with Spoki during the call or after it?

Both. During a call the agent can look up and update contacts and check campaign details in real time. Records it changes are saved to Spoki straight away.

What do I need to connect Spoki?

You need an active Spoki account. Sign in to AgentCalls, open the Spoki integration, and enter the credentials from your Spoki settings. You do not need to write any code.

Which plan includes Spoki?

Integrations, including Spoki, are included from the Growth plan.

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Put your agent to work with Spoki.

Connect in minutes, test from your browser, go live on a number in the US, UK or Gulf. Free to start, no card needed.

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