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Phone & SMS

Callback24

Connect Callback24 so your agent can book, route and manage calls by phone.

Connect Callback24 to AgentCalls and your agent can work with your callback services during a live call. It can assign team members to a service, look up routing groups, and schedule a callback for a caller who wants a call back at a set time. When plans change, it can cancel upcoming calls for a given number or lead. Your agent uses the tools you allow, and you control which actions it can take from your AgentCalls dashboard.

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What your agent can do with Callback24

  • Schedule a phone call for a caller at the time they choose
  • Assign a team member to a service or routing group during the call
  • Cancel upcoming calls for a phone number or lead reference
  • Create a routing group for a new service area or team
  • Check which services and users are set up before the agent takes an action

Callback24 exposes 27 actions. You choose which ones the agent may use and whether each runs during or after the call.

Example calls

Caller asks for a callback tomorrow morning

  1. Caller

    Hi, I missed your sales team earlier. Can someone call me back tomorrow around 10 am?

  2. Agent

    Of course. Can I confirm your name and the best number to reach you on?

  3. Caller

    It's Maria Lopez, and this number is fine.

  4. Agent

    Thanks, Maria. I've scheduled a call with our sales team for tomorrow at 10 am. You'll get a call from us at this number.

Assigning a new team member to a service

  1. Caller

    We just hired Daniel Chen. Can you add him to the Support service?

  2. Agent

    Sure. Is he already set up as a user in your account?

  3. Caller

    Yes, he was added this morning. Put him in the Evening routing group.

  4. Agent

    Done. Daniel Chen is now assigned to Support in the Evening routing group.

Cancelling calls after a customer closes their account

  1. Caller

    I'm cancelling my account, so please stop the callbacks you had booked for me.

  2. Agent

    I can help with that. Which phone number were the callbacks booked under?

  3. Caller

    It's 0161 496 0182.

  4. Agent

    I've cancelled your upcoming callbacks on that number. You won't receive any more calls from us for this booking.

How to connect Callback24

  1. 1

    Create your agent

    Sign up to AgentCalls, pick an English or Arabic voice and write what the agent should know and do in plain language.

  2. 2

    Connect Callback24

    From Integrations in the dashboard, choose Callback24 and enter the connection details from your Callback24 account settings.

  3. 3

    Choose the actions

    In the agent editor, enable the Callback24 actions the agent may use and set each to run during the call or afterwards. Then test it from your browser.

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Questions, answered.

Does the integration work during the call or after it?

Both. Your agent can look up services, assign users and schedule calls while the caller is on the line, and it can also run actions after a call ends.

What do I need to connect Callback24?

You need an active Callback24 account. Enter your Callback24 credentials in the tool settings in your AgentCalls dashboard, then choose the actions your agent can use.

Which plan includes Callback24?

Tool integrations, including Callback24, are included from the Growth plan.

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Put your agent to work with Callback24.

Connect in minutes, test from your browser, go live on a number in the US, UK or Gulf. Free to start, no card needed.

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