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Connect Unipile to AgentCalls so your voice agent can check connected accounts during calls.

Unipile links messaging, email, calendar and social accounts in one place. With AgentCalls, your voice agent can look up which of your accounts are connected and whether each one is healthy. When a caller asks whether you can reach them on a particular channel, the agent checks first and answers correctly. Connect your Unipile account once from AgentCalls settings, using your own credentials, and the agent can use it on every call.

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What your agent can do with Unipile

  • List the accounts connected in your Unipile deployment
  • Check the health status of each connected account during a call
  • Confirm whether a calendar or inbox is reachable before booking or replying
  • Tell callers honestly when a channel needs to be reconnected

Unipile exposes 1 actions. You choose which ones the agent may use and whether each runs during or after the call.

Example calls

Confirming a booking channel

  1. Caller

    Can I book a call with you on my calendar, and will the confirmation come through?

  2. Agent

    Yes. Your calendar is connected and active, so the confirmation will reach you. What day works best for you?

  3. Caller

    Thursday afternoon, around two.

  4. Agent

    Thursday at 2:00 PM is open. I have booked it and sent the invite to your email.

Checking a connected inbox

  1. Caller

    I emailed you last week and never heard back. Is your inbox working?

  2. Agent

    Let me check. Your email account is connected, and its status is healthy. I can pass your message to the team now.

  3. Caller

    Please do, it was about the invoice for March.

  4. Agent

    Done. I have logged your note about the March invoice, and someone will reply within one business day.

Follow-up after a reconnect alert

  1. Agent

    Hello Maria, this is Harbor Dental calling about your appointment. We need to send you a reminder by message.

  2. Caller

    Sure, but I thought you already sent me one last week.

  3. Agent

    We did, but our LinkedIn messaging account needed to be reconnected since then. It is active again now, so the reminder will go through.

  4. Caller

    Good, thank you for checking.

How to connect Unipile

  1. 1

    Create your agent

    Sign up to AgentCalls, pick an English or Arabic voice and write what the agent should know and do in plain language.

  2. 2

    Connect Unipile

    From Integrations in the dashboard, choose Unipile and enter the connection details from your Unipile account settings.

  3. 3

    Choose the actions

    In the agent editor, enable the Unipile actions the agent may use and set each to run during the call or afterwards. Then test it from your browser.

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All Calendars & booking integrations

Questions, answered.

Does the integration work during the call or after it?

Both. Your agent can check account status while a call is in progress, and it can also check again during follow-up calls. It does not change your accounts.

What do I need to connect Unipile?

You need a Unipile account with its own credentials. Enter them in the AgentCalls dashboard under Integrations. Sign in to your AgentCalls account first.

Which plan includes Unipile?

Integrations, including Unipile, are included from the Growth plan.

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Put your agent to work with Unipile.

Connect in minutes, test from your browser, go live on a number in the US, UK or Gulf. Free to start, no card needed.

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