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Ticketmaster events and attractions, looked up live on your business calls.

Connect Ticketmaster and your agent can answer questions about upcoming events, venues and performers while the caller is on the line. Search by keyword, city or date range, check event details, and find the right category or genre. It is useful for ticketing resellers, event agencies, venues and travel desks that field the same questions about shows and dates every day. Connect once from the AgentCalls dashboard; no technical setup is needed.

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What your agent can do with Ticketmaster

  • Search upcoming events by keyword, city, country or date range
  • Give callers event details including dates, times and venues
  • Look up artists, teams and performers and their upcoming events
  • Match callers to the right category or genre before searching
  • Answer follow-up questions from the same call without a transfer

Ticketmaster exposes 15 actions. You choose which ones the agent may use and whether each runs during or after the call.

Example calls

Caller asks what is on in London next month

  1. Caller

    Hi, do you know what concerts are on in London in March?

  2. Agent

    Sure. Are you looking for a particular genre, or any live music?

  3. Caller

    Mostly rock. Anything in the second half of the month?

  4. Agent

    I found three rock shows between March 16th and March 31st. The earliest is at the O2 on March 18th at 7:30 pm. Want the other two?

Looking up a performer's tour dates

  1. Caller

    I'm trying to find out when Arctic Monkeys are playing in the US.

  2. Agent

    Let me check. One moment please.

  3. Agent

    They have four US dates this autumn. The first is in Chicago on September 9th, doors at 7 pm. Shall I give you the venue address?

  4. Caller

    Yes, and is Chicago still on sale?

  5. Agent

    It is on sale. The venue is the United Center, 1901 West Madison Street.

Venue team asks about a specific event

  1. Caller

    Can you confirm the start time for the Lakers game on the 14th?

  2. Agent

    Yes. The Lakers game on Saturday the 14th starts at 7:30 pm at Crypto.com Arena. Doors open at 6 pm.

  3. Caller

    Thanks, that matches our schedule. Can you send me the event link?

  4. Agent

    I'll send it to the email address on this account right after the call.

How to connect Ticketmaster

  1. 1

    Create your agent

    Sign up to AgentCalls, pick an English or Arabic voice and write what the agent should know and do in plain language.

  2. 2

    Connect Ticketmaster

    From Integrations in the dashboard, choose Ticketmaster and sign in with your account. Connecting takes one click and can be revoked at any time.

  3. 3

    Choose the actions

    In the agent editor, enable the Ticketmaster actions the agent may use and set each to run during the call or afterwards. Then test it from your browser.

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Questions, answered.

Does the agent use Ticketmaster during the call or only afterwards?

During the call. Your agent can search Ticketmaster and read back event details while the caller is still on the line, and it can answer follow-up questions without a transfer.

What do I need to connect Ticketmaster?

A Ticketmaster account. Sign in to Ticketmaster from the AgentCalls dashboard and approve access. Connection takes about one click.

Which plan includes this integration?

Integrations are included from the Growth plan. Ticketmaster is available on Growth and above.

Can the agent book or buy tickets?

The integration covers finding events, attractions and their details. Your agent tells callers what is available and where to find it, and does not complete purchases.

Page drafted from the tool's public description and reviewed automatically for accuracy of claims

Put your agent to work with Ticketmaster.

Connect in minutes, test from your browser, go live on a number in the US, UK or Gulf. Free to start, no card needed.

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